Hot water issues
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
4.6
Excellent
570 reviews
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Review summary
Sküma Water is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Not fit for purpose depending on your…
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written…
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
It’s mostly great but ……
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male. The water isn’t really hot enough for tea but saying that it does make a decent cup. I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own. The infusions can work out expensive but since using the machine I hardly ever have cramp issues. It’s nice to get rid of my kettle. Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water. When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out. So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
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Website
skumawater.com
All reviews
570 total • Write a review
Showing 31 - 40 of 566 reviews
CH
paid for a water filter, got nothing
paid for a water filter, never got it its been a long time! update 6/18 got a refund quickly.
Date of experience: June 10, 2025
Y
Yvie
US
So I complained about my water machine…
So I complained about my water machine and left two disappointing reviews on here. Skuma’s CEO personally reached out to me and provided explanations on my issue and offered me a warranty extension as the compensation to my inconvenience. I appreciate their effort to quickly resolve any issue and complaints.
Date of experience: June 10, 2025
AS
fabulous water system
Really love the Skuma Water machine. So simple to set up and use. I am definitely drinking a lot more water....infact my family are all enjoying drinking more water. The infusion ideas are awesome ....I have only been using a week but I cant wait to try the range of mineral infusions. Darling husband is also very impressed.
Date of experience: June 9, 2025
KK
Water filter is great
Water filter is great. I’m very happy with my purchased item. With mineral shot the water tastes great ! It is so nice that I don’t need to carry any water bottles home never again!
Date of experience: June 9, 2025
BK
The infusions are great
The infusions are great, I just wished they have more variety, stuff for my skin maybe, and I miss the Vitamin D one as well
Date of experience: June 8, 2025
ma
reverse osmosis system
as this is a reverse osmosis system, minerals need to be replaced. The infusions do this & I have a subscriptions set up. The choice & frequency of these is customer based. Easy to do & change. Needless to say, there is no taste to the infusions, so assume they're doing the job! My experience with this company has been great!
Date of experience: June 8, 2025
BJ
Excellent
Excellent! Perfect delivering! Easy to set up! We can't do without it anymore
Date of experience: June 7, 2025
TL
Honestly
Honestly? I drink double the water now. Never thought I’d be this excited about filtered water, but here we are. it’s THAT good.
Date of experience: June 7, 2025
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