Hot water issues
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
4.6
Excellent
570 reviews
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Review summary
Sküma Water is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Not fit for purpose depending on your…
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written…
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
It’s mostly great but ……
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male. The water isn’t really hot enough for tea but saying that it does make a decent cup. I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own. The infusions can work out expensive but since using the machine I hardly ever have cramp issues. It’s nice to get rid of my kettle. Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water. When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out. So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
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Website
skumawater.com
All reviews
570 total • Write a review
Showing 21 - 30 of 566 reviews
A
A.M
US
I’ve been using the SKUMA water unit…
I’ve been using the SKUMA water unit for a few weeks now, and it’s been a total game-changer for my hydration habits. The ability to customize infusion gives it a huge edge over bottled water and cuts down on plastic waste. The design is sleek and modern, and it’s surprisingly easy to maintain. Overall, it’s a convenient, stylish, and sustainable way to enjoy fresh water at home. Highly recommend!
Date of experience: June 22, 2025
SY
Good customer service
Good customer service I love my water machine
Date of experience: June 20, 2025
E
Emma
US
Great machine
Great machine, had now over 2months. The hot water feature is good as I was apprehensive about this from reading reviews, customer service sent me instructions how to set at a higher temperature. I now make my hot drinks from this and the 50 temperature is perfect for mixing in with my dogs food. We do have to change the waste tank a couple times a day and also fill the water. However the size fits perfect on the kitchen work top and doesn’t look too bulky. I like the mineral glow feature. The only downfall is that I received an email saying I have to descale my filter every 5-8 weeks at £20 per descale. This is not cheap as purchasing the added minerals also which I have used 3 up until now. Overall, up until now I would highly recommend this product. The water tastes smooth and the Ml features make it easy to fill an empty glass and come back to it at the right amount.
Date of experience: June 19, 2025
RS
Honestly not sure why I waited so long
Honestly not sure why I waited so long. If you’re on the fence, just do it. Best water I’ve ever had at home
Date of experience: June 15, 2025
AR
Great water- had issue with my unit but…
Great water- had issue with my unit but skuma was able to assist in a timely manner. Fully recommend
Date of experience: June 15, 2025
EC
10/10
10/10. Was hesitant about the price but now I see the value. Tastes amazing, and saves me a fortune in bottled water.
Date of experience: June 15, 2025
AT
Owned my skuma filter for nearly 2…
Owned my skuma filter for nearly 2 years now, Great product! excellent customer service
Date of experience: June 13, 2025
AB
Absolutely love my Sküma
Absolutely love my Sküma! The water tastes amazing and the hydration infusions are a game changer. Best decision I’ve made for my daily routine – stylish, sustainable, and super convenient.
Date of experience: June 12, 2025
ZG
Use it at home and took it
Use it at home and took it to the office too. My team literally queues for water now. That’s how good it is 😂
Date of experience: June 12, 2025
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