Hot water issues
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
4.6
Excellent
570 reviews
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Review summary
Sküma Water is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Not fit for purpose depending on your…
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written…
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
It’s mostly great but ……
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male. The water isn’t really hot enough for tea but saying that it does make a decent cup. I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own. The infusions can work out expensive but since using the machine I hardly ever have cramp issues. It’s nice to get rid of my kettle. Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water. When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out. So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
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skumawater.com
All reviews
570 total • Write a review
Showing 371 - 380 of 566 reviews
GD
Win win for your health, and for your pocket.
Got our Skuma 2 months ago and totally love it! No more tap water! Once you’ve tasted the Skuma water you can immediately taste the rubbish in normal tap water. It’s fairly easy to use too. (we watched the suggested YouTube instructions). Love the fact that it’s counter top and a very sleek design. Brilliant buy for the price. The infusions are great too. We’re on an auto-supply subscription for those. Won’t think twice to recommend. Your health needs it.
Date of experience: June 30, 2024
GB
Water is so clear and tasty
Water is so clear and tasty
Date of experience: June 29, 2024
MJ
I really love Skuma
I really love Skuma. It's just nice to know that the water I'm drinking is clean from nasties. The infusions are good also for ensuring you don't go without the good stuff. Personally I prefer the hydration boost one to the others. It can be a little fiddly getting them to install without losing some, but I will continue to use Skuma regardless.
Date of experience: June 28, 2024
sB
Great machine and amazing team
It is one of the few companies that care for their customers. I had a problem with my machine, and they quickly acted to replace it
Date of experience: June 27, 2024
r
roberto
US
Skuma Water definitively recommended!!!
Since I start to use Skuma Water system my life is changed. No more bottle of water to buy, security of always having clean and purified water with the right amount of minerals. Furthermore having a net saving in monetary terms and the convenience of receiving the kit on time every month comfortably at home.
Date of experience: June 26, 2024
c
customer
US
5 Star Company
We have been using Skuma water for 6months and it is a part of our daily routine now. As a family as a whole it’s encouraged us to drink more water and the taste compared to tap is top marks. It was easy set up and any issues Skuma has got back to us straight away. Brilliant company and they have great values.
Date of experience: June 25, 2024
MW
I have this Sküma for almost a year…
I have this Sküma for almost a year now. This is the best buy I ever had. Not only I have saved money on bottled water but I also help save the environment by reducing plastics waste on bottled water. Our friends visiting the house loved to drink from Sküma as it taste really good. With the infusion, you can have a choice whether you want a mineral water or alkaline infused water. It has also a coffee boosts which is ideal if you are a coffee lover. It leaves a great taste on your coffee. My family really loved this device. I highly recommend it.
Date of experience: June 24, 2024
PB
The Skuma water purifier is excellent
The Skuma water purifier is excellent. Big capacity tank. Excellent after filtration amendments.
Date of experience: June 23, 2024
CS
Clean wayer
Great tasting clean water. Good delivery.
Date of experience: June 23, 2024
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