Hot water issues
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
4.6
Excellent
570 reviews
5-star
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Review summary
Sküma Water is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Not fit for purpose depending on your…
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written…
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
It’s mostly great but ……
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male. The water isn’t really hot enough for tea but saying that it does make a decent cup. I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own. The infusions can work out expensive but since using the machine I hardly ever have cramp issues. It’s nice to get rid of my kettle. Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water. When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out. So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
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Website
skumawater.com
All reviews
570 total • Write a review
Showing 361 - 370 of 566 reviews
LS
Courteous and resolved prob in short…
Courteous and resolved prob in short time
Date of experience: July 10, 2024
LH
Couldn’t live without it
I LOVE my Skuma! So easy to use & the water tastes amazing! I love the added infusions & I set up a monthly subscription for these. The guys are always on hand to help & answer any questions you may have. I love the fact my family are drinking pure clean, fluoride free water.
Date of experience: July 8, 2024
LM
Real user experience
I have been researching alot over the last couple of months on the best machine to meet my families needs and if I’m honest no other machine offers the amount of features Sküma does. We also signed up to their infusion package which again gives us the peace of mind we are stripping the bad stuff but adding good stuff back into our children’s water. 4 days in and no complaints! Great machine,
Date of experience: July 8, 2024
VL
Excellent device
Excellent device, I 'm using diferent kind of infusions and can feel the test and quality of the water. Strongly recommend 👌.
Date of experience: July 7, 2024
S
Sidonia
US
Disappointing experience.
The machine is quite noisy. I bought this a little over a month ago but only able to set up now due to moving homes. Had I known that it was this noisy and that it actually doesn’t dispense cold/chilled water, I would’ve returned it. The cold water function is very disappointing as it is basically lukewarm/tap temperature water. Waste dispenser has to be emptied almost as frequently as being used. Will try to make tea tomorrow, but overall quite a disappointing experience. Would’ve kept my old system which dispensed ice-cold and boiling hot water!
Date of experience: July 7, 2024
BH
Skuma is a fantastic company
Skuma is a fantastic company. The filtered water tastes great and makes you feel better as you drink it.
Date of experience: July 4, 2024
S
SD
US
Delayed delivery
It’s a nice touch to receive a response from the CEO of a company. It differently shows a strong customer care DNA within your company when dealing with a problem. Thank you for your offer of the complimentary samples We enjoy water from our Skuma unit and won’t drink tap water. Thanks again, Simon.
Date of experience: July 2, 2024
LM
I bought a Skuma filter after spending…
I bought a Skuma filter after spending an obscene amount on bottled water. This has been nothing short of amazing, especially as you can change the temp of the water and the amount. I also love the subscription for minerals which we get delivered on a monthly basis. Thanks Skuma!
Date of experience: July 2, 2024
MM
excellent product
excellent product, The added minerals and vitamins are really useful
Date of experience: June 30, 2024
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