Hot water issues
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
4.6
Excellent
570 reviews
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Review summary
Sküma Water is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Not fit for purpose depending on your…
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written…
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
It’s mostly great but ……
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male. The water isn’t really hot enough for tea but saying that it does make a decent cup. I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own. The infusions can work out expensive but since using the machine I hardly ever have cramp issues. It’s nice to get rid of my kettle. Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water. When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out. So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
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Website
skumawater.com
All reviews
570 total • Write a review
Showing 331 - 340 of 566 reviews
MP
Mr Patel
US
I have had the Skuma Water system for over 6 months now
I have had the Skuma Water system for over 6 months now and am really impressed. Tested the water with a PPM meter and comes out really clean compared to the tap water. Also really impressed with the hydration infusion packs that keep us hydrated during the hot weather. Tea also tastes so much better and cleaner using the hot water option.
Date of experience: July 24, 2024
JT
Efficient service and quality product
I recently purchased a Skuma water and have been extremely pleased with both the product and customer service. When my first unit developed a leak, I contacted the support team and was amazed by their fast response (I messaged them after their work hours but they have responded so quickly). They have replaced the unit quickly, giving me peace of mind. The water quality is exceptional. Knowing that Im drinking great tasting water without the need to buy plastic water bottles again. This was particularly important to me as I have always been reluctant to drink water directly from the tap. I guess some things to improve on would be the noise the unit makes not bothered too much by it. Or in the future, a go-to manual would be nice too. Overall, Skuma water has exceeded my expectations with their efficient service and product. Highly recommended.
Date of experience: July 21, 2024
L
Laura
US
love our Skuma set up
So far love our Skuma set up, was unsure if we would notice a difference but we took a glass of water from the skuma and then our tap and you could 100% taste a difference. Tea and coffee are much nicer too. Might be a larger outlay at first but if the filter lasts 1yr then £40 after each year makes it better and cheaper than the standard filters which don't get rid of half as much as this!
Date of experience: July 21, 2024
K
KT
US
Very impressed with Skuma
Very impressed, arrived promptly and well packaged. Easy to set up using qr code video on box. Water tastes so good with the hydration infusion. Love the hot water function, which is really useful for quick cup of herbal tea. Lovely looking machine, very impressed.
Date of experience: July 21, 2024
SS
Great product … love the hydration…
Great product … love the hydration boost infusions
Date of experience: July 21, 2024
AA
Great value for money
Great value for money. Easy use and quality water. I really recommend Skuma.
Date of experience: July 20, 2024
HS
Skuma
Easy to place an order, quick delivery, well packaged, easy to set up and great quality water!
Date of experience: July 19, 2024
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