Hot water issues
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
4.6
Excellent
570 reviews
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Review summary
Sküma Water is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Not fit for purpose depending on your…
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written…
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
It’s mostly great but ……
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male. The water isn’t really hot enough for tea but saying that it does make a decent cup. I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own. The infusions can work out expensive but since using the machine I hardly ever have cramp issues. It’s nice to get rid of my kettle. Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water. When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out. So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
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Website
skumawater.com
All reviews
570 total • Write a review
Showing 181 - 190 of 566 reviews
KM
I am really happy with my purchase
I am really happy with my purchase. Exceptional customer service. I was surprised after I order it they offered me a free upgrade to the new version I didn’t even know about. I’ve been using it for couple of days now and I’m really happy with it.
Date of experience: January 26, 2025
J
Jay
US
I've been really impressed with the…
I've been really impressed with the Skuma water filtering machine which I had for over a year now —it's made such a difference, especially with no limescale building up in my kettle anymore. I love knowing that I'm filtering out microplastics and other nasties, which feels particularly important when cooking. While the water isn’t quite as hot as a kettle, which would be ideal, it’s not a big issue and doesn’t take away from its overall functionality. The infusions are a great bonus, but for me, the standout feature is how well it filters the water. Highly recommend!
Date of experience: January 25, 2025
AV
Skuma infusions
The infusions purchased for my skuma water machine are amazing, I am so happy with my machine and the infusions are just incredible. The customer service from the this company is amazing.
Date of experience: January 23, 2025
MT
Initially we didn’t get off too a great…
Initially we didn’t get off too a great start as the unit I had delivered arrived with a broken mineral sensor after a bit of back and forth we eventually got it sorted out and they sent a new unit out.
Date of experience: January 20, 2025
AA
Smooth purchase and was happy to be…
Smooth purchase and was happy to be offered the upgraded system at the same cost, so even though a slight delay, it was worth it. So much better than buying packs and packs of plastic water bottles each week!
Date of experience: January 20, 2025
SH
Really happy with my order
Really happy with my order, easy to set up with clear instructions. Customer service has been great so far, responsive and helpful. Thank you
Date of experience: January 18, 2025
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