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Review summary
Sixt has room for improvement based on customer feedback. Customers particularly appreciate professional and service, though some mention concerns about customer service and expensive.
Dopo alcune esperienze negative con altri noleggiatori, ho trovato in Sixt una compagnia seria, che offre contratti chiari, un servizio efficiente e, soprattutto, auto di ottima qualità, impeccabili nella manutenzione. L'ultima esperienza di noleggio, presso l'aeroporto di Malaga, è stata del tutto positiva, a partire dall'auto che mi è stata assegnata (Peugeot 2008), che era in ottime condizioni. Il personale di filiale è stato gentile e disponibile e il processo di ritiro e riconsegna è stato rapido.
Scelgo sempre Sixt, da anni, in tutto il mondo dove è presente.
Ha le vetture migliori, anche di classi superiori, e le più recenti.
L'assistenza è stata eccellente l'unica volta in cui ne ho avuto bisogno per una gomma danneggiata in Spagna.
Ed anche le persone nei loro negozi in tutto il mondo (Argentina, Australia, Spagna, Etc) sono sempre state gentili ed efficienti.
Noleggio abitualmente per le mie trasferte di lavoro da Genova e mi sono sempre trovato molto bene: personale sempre cordiale e disponibile, macchine sempre pulite e in ordine, servizio veloce e professionale.
Cerco sempre di preferire i noleggi con Sixt quando i prezzi non sono esagerati
Mi sono stati addebitati molti più soldi di quanto presentato nel contratto: 150€ circa in anticipo più altri 250€ circa al momento della restituzione della macchina (in ottime condizioni come da voi certificato). In più i soldi della cauzione non mi sono ancora stati restituiti dopo oltre 20 giorni.
Numero di prenotazione: 9718117677
I reserved a premium car just during the Coronavirus outbreak (March 2020) from sixt.de. I obviously cancelled the reservation as the president of the USA, Trump, restricted access to Europeans. However, due to the conditions of the contract, I should have paid a 2-day rental fine equivalent to 175,88 USD. They gave me a voucher, just like airlines, but only redeemable in the sixt.com website for reservations in the USA and with expiry date one year from the time of the rental. HOW ON EARTH am I able to redeem this with the current situation? NO understanding! At least airlines allow you to redeem your voucher in other destinations! Their support staff think just black or white, no layers of grey! I have so many vouchers outstanding with expiries and if they are not flexible then it is the same as waste. I would have loved to travel but it was just not possible for me. 1-star rating I am afraid... you pay more to get a premium service but that is not the case with SIXT.
Great experience - free upgrade to better car, friendly, efficient and reliable service
I’ve seen a lot of bad reviews here and approached car renting in Italy with some initial trepidation and bewilderment, but to be completely honest and fair to them we had a great experience with Sixt, and despite one mistake I think they should get credit where it’s due. I should note that we also played our part in the decisions we made and by driving responsibly and with respect for the vehicle and other road users.
So perhaps I can offer a guide to the perplexed on how to do it.
We rented an automatic car for a road trip from Venice to Palermo. I should note that we did it through AutoEurope, because we felt reassured that this broker would be able to deal with any issues that arose (more on that later), and they offered us a good deal with a free additional driver, as well as comprehensive insurance.
Turned up at Venice Airport to be greeted by a friendly member of staff, who offered us insurance: “No thank you, got AutoEurope insurance.” “Okay, no problem. Sorry we don’t seem to have the car you wanted. SO I’M UPGRADING YOU TO AN AUDI Q2 [basically a mini-SUV with a ridiculously powerful diesel engine and reliable performance].” “YES PLEASE!” I sign the credit card block and the contract.
Get to the car, check it for the damages registered on the electronic paperwork. Only one tiny scratch that’s already registered. The car looks beautiful, basically brand new, immaculately clean inside and out. But as the paperwork notes, the navigation system doesn’t work, there’s no SD card. My heart sinks. But wait, it’s even better - the car connects to Apple Play and to your phone seamlessly, navigation, music, everything! SI PERFAVORE!
Avanti - off we go into the Italian countryside, crossing to Tuscany via Bologna and the Apennine mountains flecked with autumn colours and beautiful windy but well-maintained roads. We drive carefully, don’t break any laws, and somehow don’t get any scratches from the narrow village roads all the way from Tuscany to Sicily. The car drives like a dream, with the most advanced cruise control you could imagine, and the most comfortable ride. We park everywhere very carefully and try and store the car overnight in manned parking houses with camera coverage (although Southern Italy and Sicily felt much safer and secure than any of the things you’ve heard in the past). It cost a bit more, but gave us piece of mind. By the end of our trip we were happy parking on the street in Palermo and even there it was fine. Oh yes and diesel fuel is cheaper than petrol in Italy for some reason. Despite the big engine, the car manages 800km on one tank. Tip: when filling up, even at the self-service pumps, you’ll need to be assertive that you want to fuel up the car yourself or you might end up paying more for an attendant who tries to do it.
We bring it back in one piece after 2,100km at Palermo airport, having fuelled it up to the brim just before. Friendly Sixt guy greets us, walks once round the car (we take our own pictures for assurance), sits inside and notes the mileage and condition of the car. “Perfect” he says, and we sign the paperwork. Nothing is taken from my credit card, no speeding fines, and I’m sent a receipt by post from Sixt to my home address with some sort of bonus voucher worth quite a few Euros.
The only thing that didn’t go perfectly was a little mistake, when Sixt sent me the details of a customer behind me in the queue at Venice airport, who rented a car for a day - I was getting all their emails and was worried I was being held liable for their rental. I phoned up AutoEurope and asked them to sort it out for me (this is the added value of brokers). Next thing I know a Sixt manager in Italy contacts me and sorts it all out, confirms in writing it’s all fine and apologises for the mistake. Didn’t mire a great rental experience, but this explains why no five star rating.
I am passing no judgement on other renters’ experiences, but this was ours and we honestly had the best time with Sixt - I hope this can serve as a useful guide to those who need it and provides a fair evaluation of Sixt in our instance.
arrivo in aeroporto, e non mi viene consegnata la macchina che ho noleggiato e pagato. Hanno accettato il pagamento con carta di debito e poi al momento del ritiro mi hanno contestato il fatto che sulla carta non fosse scritto nome e cognome mio (caratteristica comune delle carte di debito). ovviamente non hanno emesso rimborso, 300 euro rubati
Vergognosi. Prenoto l'auto tramite l'agenzia alla quale avevo chiesto la copertura assicurativa per danni alla vettura. Arrivo all'aeroporto di Palermo, consegno il vaucher con il pagamento dell'auto e al banco l'operatore mi chiede se voglio pagare il carburante per €. 47,84 in modo da non dover riconsegnare la macchina con il pieno ed accetto. Mi prelevano 601,00 euro sulla carta bancomat. Riconsegno la macchina e dopo 15 giorni mi accreditano solo 300,00 euro. A sorpresa mi hanno inserito la protezione gomme e cristallo e la polizza casco di 170,37 senza chiedere nulla. Invio una mail all'azienda e la risposta è che io avevo accettato le condizioni. Peccato che l'operatore non mi ha detto nulla delle spese supplementari salvo parlare del carburante. Se avessi dovuto leggere tutto il contratto la fila sarebbe arrivata fuori dall'aeroporto e nessuno dei poveri clienti prima di me ha letto il contratto. Purtroppo è il loro modo di fare e mi stupisco che agenzie di viaggio si appoggino a tali operatori.
Stay away from these guys, they will scam you out of your money!
They charged me for over EUR 700 of services I had specifically declined at the desk and for other fees/costs they never gave me any notice of. Based on other reviews you can find online (rripadvisor, Google, etc.), they seem to have a habit of doing so. They started charging my credit card only after I had returned the car - once a week after the return, then once more almost 2 months after the return! They will take your electronic signature you give at the desk and apparently copypaste it to whatever they feel they want to charge you after the return.
Lessons learned: never give your signature electronically, always sign paper copy only. Also, when transacting with Sixt (if you would still be so inclined), please always terminate your credit card immediately after drop-off.
They give no explanation of the costs charged or evidence of agreement. When reaching out to their customer service they give you absolutely nothing, just pretty much a big F.U...knowing that it may be difficult to protect your rights as someone living in another country.
I've rented cars across the world and never witnessed anything even remotely as outrageous as this. Will not be using Sixt ever again.
Going deeper into the rabbit hole and having investigated other reviews online with regard to Sixt Fiumicino (and apparently Sixt Italy in general), it seems that the behavior described above is unfortunately customary by Sixt. Unlawful and fraudulent use of signatures and charges from credit cards seem to be commonplace. Needless to say, such actions constitute a criminal offence.
ho prenotato un auto con preventivo di 350€ e mi sono trovato a pagare oltre 600€....non c era l auto della categoria che avevo chiesto e mi hanno fatto pagare un sovrapprezzo per la categoria superiore... poi mi hanno abilmente infilato servizi inutili e non richiesti.... infine - e questa veramente ignobile - il contratto prevede un fisso del 16% sul totale per il "servizio di consegna" della macchina. Cioè se la prendi per un giorno paghi poco, ma se la prendi per una settimana o più ti puo costare anche oltre 100€. Che poi mica te la portano a casa.... la vai a ritirare tu da loro. Approfittano della fretta e della buona fede delle persone per poi - legalmente, perché i polli siamo noi a non leggere attentamente il contratto pensando che valga il preventivo on line - far pagare il doppio del previsto.
Evitare accuratamente Sixt o stare moooolto attenti.
Il cliente un pollo da spennare. Siamo al limite della associazione per…18 litri di gasolio per 84 km a 4,69 euro al litro
Siamo al limite della associaziane per delinquere, prima fattura con penale per riconsegna in stazione a Napoli anziche areoporto (falso perchè riconsegnata in areoporto con 2 ore di anticipo sull'orario concordato) penale di 84,55 euro (4,66 euro litro) per riconsegna auto, secondo loro, senza 18 litri di Gasolio consumati percorrendo 84 km. Dopo PEC e sollecito fattura mi dicono che un errore del sitema aveva imputato la riconsegna in stazione a Napoli anziche areoporto, ma per il gasolio purtroppo avevano la foto del cruscotto fatta a posteriori della riconsegna. Ho chiesto come era possibile che per fare 84 km avessi consumato 18 litri di gasolio la risposta è che non potevano stornare l'importo. Per cui un noleggio previsto di 196 euro per un giorno e mezzo è diventato prima di 344 e poi 281. Mi spiace ma mai più SIXT vergognatevi attenzione al cliente pessima.
I rented a car from Sixt at the Malpensa Milan airport. Since a car in the category that I booked was not available they give me an upgrade at no extra cost. They did not try to push expensive additional insurance when I declined it. The checkout and return service was high quality. I rent often cars at Milan Malpensa, and I would rate Sixt among the best providers at that airport according to my experience with them.
Attenzione!! Applicano politica truffaldina. Accettano carte di debito per pagamento online. Al momento del noleggio però la rifiutano. DA EVITARE ASSOLUTAMENTE
Prenotiamo una categoria di macchina ovvero serie 2 coupé e all'arrivo in agenzia a napoli capodichino e non trovo proprio la categoria e sono obbligato a prendere una macchina orrenda. Pessimo servizio
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