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Review summary
Sixt has room for improvement based on customer feedback. Customers particularly appreciate professional and service, though some mention concerns about customer service and expensive.
Dopo alcune esperienze negative con altri noleggiatori, ho trovato in Sixt una compagnia seria, che offre contratti chiari, un servizio efficiente e, soprattutto, auto di ottima qualità, impeccabili nella manutenzione. L'ultima esperienza di noleggio, presso l'aeroporto di Malaga, è stata del tutto positiva, a partire dall'auto che mi è stata assegnata (Peugeot 2008), che era in ottime condizioni. Il personale di filiale è stato gentile e disponibile e il processo di ritiro e riconsegna è stato rapido.
Scelgo sempre Sixt, da anni, in tutto il mondo dove è presente.
Ha le vetture migliori, anche di classi superiori, e le più recenti.
L'assistenza è stata eccellente l'unica volta in cui ne ho avuto bisogno per una gomma danneggiata in Spagna.
Ed anche le persone nei loro negozi in tutto il mondo (Argentina, Australia, Spagna, Etc) sono sempre state gentili ed efficienti.
Noleggio abitualmente per le mie trasferte di lavoro da Genova e mi sono sempre trovato molto bene: personale sempre cordiale e disponibile, macchine sempre pulite e in ordine, servizio veloce e professionale.
Cerco sempre di preferire i noleggi con Sixt quando i prezzi non sono esagerati
Mi sono stati addebitati molti più soldi di quanto presentato nel contratto: 150€ circa in anticipo più altri 250€ circa al momento della restituzione della macchina (in ottime condizioni come da voi certificato). In più i soldi della cauzione non mi sono ancora stati restituiti dopo oltre 20 giorni.
Numero di prenotazione: 9718117677
Ho avuto una recente esperienza positiva in Romania, non ho riscontrato alcun problema, ho preso l'auto in aeroporto a Bucarest Otopeni dove ho trovato personale efficiente e gentile.
Ho noleggiato un van a Istanbul con full assurance. Tutto bene, personale gentile e cortese. Ho solo avuto qualche problema con la carta di credito poiché non arrivava la conferma elettronica del pagamento ( problema loro) poi è arrivato il direttore e ho pagato con il sistema tradizionale
Ottimo servizio, cortesia e puntualità. Utilizzo molto questa compagni e recentemente in Grecia hanno risolto brillantemente un piccolo problema alla batteria della mia auto autorizzandomi a sostituirla e rimborsandomi alla riconsegna senza alcun problema
☆☆☆☆☆ (0 étoile)
Expérience extrêmement décevante et pratiques commerciales trompeuses chez Sixt à l'aéroport de Catane. Méfiez-vous !
J'avais réservé une Fiat Panda pour 542,81€. À mon arrivée, l'agent nous a vivement conseillé de prendre une assurance plus complète que celle de base, en insistant lourdement sur la "délinquance importante en Sicile" et les risques encourus. Pour nous convaincre, il nous a répété à plusieurs reprises qu'il nous "offrait une voiture plus haut de gamme et plus sécurisante" (une BMW Série 2 au lieu de la Panda) si nous prenions cette assurance plus onéreuse, et que nous ne paierions que 596,65€ pour cette assurance complète. Il a explicitement présenté ce montant comme le "coût total" de la location.
Ce n'est qu'après avoir rendu le véhicule que j'ai découvert que j'avais en réalité payé près de 1200€ ! L'agent avait délibérément joué sur les mots en confondant "voiture gratuite" et "surclasse gratuite", sans jamais mentionner que je payais toujours le prix de base de la Panda en plus de l'assurance. Il a utilisé à la fois la peur et l'attrait d'un véhicule premium "offert" comme levier commercial pour nous faire signer.
Lorsque j'ai contesté, ils ont d'abord prétendu qu'ils m'avaient correctement informé, puis ont ensuite complètement déformé ma réclamation en faisant semblant de ne pas comprendre le problème.
Cette technique de vente sous pression, utilisant la peur, l'attrait d'un véhicule haut de gamme et la confusion délibérée dans la présentation des coûts pour obtenir une signature, est inacceptable. Aucune transparence sur le coût total réel avant signature.
Je déconseille vivement cette agence qui semble avoir recours à ces pratiques déloyales de manière systématique d'après d'autres avis similaires que j'ai pu lire. Choisissez une autre compagnie qui respecte ses clients et pratique une tarification transparente.
Ho noleggiato un’auto con Sixt e l’esperienza è stata molto positiva. Il processo di prenotazione è stato semplice e trasparente, sia online che in agenzia. L’auto era in ottime condizioni, pulita e pronta al ritiro all’orario concordato.
Il personale è stato professionale, chiaro nelle spiegazioni e disponibile a rispondere a tutte le mie domande, anche su coperture assicurative e modalità di riconsegna.
Consiglio Sixt a chi cerca un servizio affidabile e senza brutte sorprese.
When I arrived in Milan, the front desk employee greeted me with, “Oh, you look tired.” Nice comment to people You have never met before. There were three staff members present, and the one addressing me had was a male of a hispanic descent. Without any request from my side, he immediately began trying to upsell me various services and products.
I politely asked if we could proceed directly with the car rental, as I had already booked and paid for the car online two weeks in advance. All that was needed was for me to sign the paperwork and receive the keys so I could leave the airport.
Instead, the employee became increasingly rude and dismissive, repeatedly telling me I could “just cancel the car” if I didn’t accept the additional options he was offering. This interaction was both uncomfortable and unnecessarily confrontational. The entire purpose of booking in advance was to avoid precisely this kind of hassle upon arrival.
At the time I approached the desk, it was 12:45 PM, and my scheduled pick-up time was 1:00 PM. When I declined his offers and asked if we could proceed with the formalities, he told me to come back at 1:00 PM because I was “too early.” This clearly felt like a punitive reaction to my refusal to accept his upselling attempts.
As instructed, I returned at 1:00 PM, only to find a queue of five people ahead of me. In the end, I waited until nearly 2:00 PM to receive the car—despite originally being just 15 minutes early. Not only was the employee discourteous, but his behavior also caused an entirely avoidable one-hour delay.
Additionally, the car was not properly prepared—it had no windshield washer fluid. I chose not to complain at the time due to travel fatigue.
Overall, I had a very poor experience with this particular front desk representative, and the vehicle did not meet the expected standards.
As a long-time loyal Sixt customer, I find this experience unacceptable. Therefore, I will also be posting a public review on Trustpilot in the coming days.
Car had a flat tyre in the middle of nowhere. Roadside assistance took us to the nearest garage where I had to pay 370 for two brand new tyres. The office here refused to compensate me, I’ve sent multiple emails and calls to customer support and have been ignored. You don’t have clear breakdown procedures in place and you’re refusing to take responsibility even after I’ve paid for full damage protection. Disgusting and dishonourable behaviour. Will never rent from you again. And I hope people are discouraged from renting with you because you have no accountability
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