Sixt
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When I arrived in Bergamo Airport
When I arrived in Milan, the front desk employee greeted me with, “Oh, you look tired.” Nice comment to people You have never met before. There were three staff members present, and the one addressing me had was a male of a hispanic descent. Without any request from my side, he immediately began trying to upsell me various services and products. I politely asked if we could proceed directly with the car rental, as I had already booked and paid for the car online two weeks in advance. All that was needed was for me to sign the paperwork and receive the keys so I could leave the airport. Instead, the employee became increasingly rude and dismissive, repeatedly telling me I could “just cancel the car” if I didn’t accept the additional options he was offering. This interaction was both uncomfortable and unnecessarily confrontational. The entire purpose of booking in advance was to avoid precisely this kind of hassle upon arrival. At the time I approached the desk, it was 12:45 PM, and my scheduled pick-up time was 1:00 PM. When I declined his offers and asked if we could proceed with the formalities, he told me to come back at 1:00 PM because I was “too early.” This clearly felt like a punitive reaction to my refusal to accept his upselling attempts. As instructed, I returned at 1:00 PM, only to find a queue of five people ahead of me. In the end, I waited until nearly 2:00 PM to receive the car—despite originally being just 15 minutes early. Not only was the employee discourteous, but his behavior also caused an entirely avoidable one-hour delay. Additionally, the car was not properly prepared—it had no windshield washer fluid. I chose not to complain at the time due to travel fatigue. Overall, I had a very poor experience with this particular front desk representative, and the vehicle did not meet the expected standards. As a long-time loyal Sixt customer, I find this experience unacceptable. Therefore, I will also be posting a public review on Trustpilot in the coming days.