Singapore Airlines
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CHECK your charges
CHECK your charges! Was supposed to be charged X amount and ended being charged extra $140 AUD. I emailed SIA to credit the difference but after 2 months of emails and investigation of the problem, they said it is my bank's fault. I contacted my bank and they replied within one day to say that it is indeed SIA putting through the extra charges. I emailed the reply from my bank to SIA and SIA has stopped replying. I am so disappointed. Why is it so hard to get good customer service these days? My bank has advised me to initiate a dispute in the transaction and initiate a chargeback but this was not the desired outcome i wanted. Customers are just not looked after anymore these days. So disappointed and appalled at SIA customer service!