Singapore Airlines
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Absolutely disgusted with the company
Absolutely disgusted with the company, would give 0 if possible. Changed my destination without any options to get to the same destination even on a different date. Refund has to be miles because they have already cancelled my flight once, so I had to repurchase a flight that worked with me using miles. And now I can’t even get my cash back. Their miles are useless anyway because they still can’t get me to my original destination. Additionally, My wife called initially to enquire for me, and couldn’t make changes because she was not the person flying. Today when I called and I asked to authorise my wife to make changes on behalf of me, and was told she is able to as long as she can pass the verification questions, which she did yesterday. There was an alternative yesterday that my wife would’ve accepted.