Singapore Airlines
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Put on hold for >30mins
We just got out of covid and i only started travelling extensively from Feb 23 onwards. Otherwise, my qualifying period for Elite status is from 27 Jul 22 to 31 Jul 23. I am short by 6k+ miles and ask them for 1 month extension on the qualifying period as i have already booked 2 outbound flight in Aug 23 to achieve the mileage. During my 3rd call, the customer service officer from Philippines Bam put me on hold for more than 30mins while she claimed to have "talked" to her supervisor about the situation. She of course reverted with the same reason that if mileage is more than 5k short, they can't put the case up for review! Well done SIA!!