Singapore Airlines
View company profile →
Incredibly poor customer service team
This unfortunately has been one of the worst experiences I have had with any airline, ever. Singapore Airlines consistently deliver inaccurate information to passengers, and in mine and my partners experience, point blank lied to our faces when we checked in for our flight by telling us we are permitted to skip a leg of our journey, which caused our return flight to be cancelled and leaving us stuck in Singapore. I spent 2.5 hours on the phone to Singapore Airlines customer service costing hundreds of pounds trying to resolve the issue, only to be told that the airline aren't going to do anything else for us, to rebook a new flight for 3 x the price originally paid, and hung up the phone. When I returned to the UK my complaint was escalated to R. Bartlett in the UK complaints team, who failed to review the complaint in detail, disregarding majority of the information I provided. This airline and customer service have fallen incredibly short here and I would suggest anyone who is thinking of booking with Singapore Airlines to think again - although the service and product itself is great, the customer service leaves a lot to be desired.