J J

Jun 28, 2023

Please don’t fly with Singapore Airlines

Just know the risk if you need to access customer service from Singapore airlines they are hopeless. They can’t take action, they escalate without callbacks, lose your reference number and don’t take any remediation action to resolve what was a simple issue. I was meant to have my flight points credited to virgin Australia (their partner airline) but they mistakenly didn’t do so, then proceeded to have me call more than 8 times, spend an hour on the phone, not call me back despite saying they would and completely dismissing any responsibility. A small issue, but handled horribly and not resolved as yet.