Begurtig og god service stilte og næste dag kom det
Bestilte og næste dag kom det

10 months ago
Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planker, når man stoler på I giver god kvalitet og plukker det klar Aldrig igen silvan... See more
10 months ago
Virkelig behjælpeligt personale. Narwin gav en god service
Bestilte og næste dag kom det
Super hurtigt og dejlig nemt bestilte klik og collect og kunne hente den samme dag..
Super service
My click/collect order was ready when promised, but finding the click and collect counter was an adventure. No signs up anywhere, that I could see. Asked in store and got some directions ("outside and around the corner"), but literally no indication until you got there, and even then I might just have walked away because someone else was standing in front of the one very small sign. Why not make it easier, for the people who want to give you money?
John på 85 gav os fantastisk god rådgivning og service!!
Silvan har været så gode til at hjælpe mig med lån af slibemaskiner, til slibning af gulv jeg skulle i gang med. Efter afhentning stod jeg efterfølgende i det uheld at mit gulv var alt for tyndt til at kunne bruge maskinerne og var derfor nød til at tage tilbage og aflevere det. Der var super forståelse for min situation, og de hjælp med at finde en optimal løsning med garanti. Jeg handler alt i silvan Fisketorvet, da man føler sig trykt, slev når uheldet er ude.. 5 ud af 5
Nemt med click and collect
Click and collect fungerede perfekt. Fin service ved udlevering.
God information fra flinke medarbejdere
Lidt bøvl med digital bestilling af tæpperenser, men personalet yderst hjælpsomme.
Meget venlig hjælp i Trælasten ifm. køb af pilehegn. De gav mig endda strips med kvit og frit. Det er altså god service :-)
Silvans bestilling og aflevering var hurtig og prof. Leverandørens beskrivelse af varen var i stedet var dårlig, meget sparsommelig, med manglede billeder og detaljer ar produktet (regnvandsbeholder)
Det virker bare med click og collect👍
Meget behjælpsom personale
Hurtig levering
Selvbetjeningen fungerede ikke og var ikke umiddelbart til at finde ud af. Dårligt system. ØV.
God beskrivelse af varen
Fint service
Jeg bestilte click and collect. De havde fejl i deres lager, så nogle varer var der ikke alligevel, og nogle fik jeg forkerte af..
Det var en god oplevelse. Værktøjet manglede en lille låsesplit, men ellers gik processen med at låne værktøj super godt.
Based on analysis of 84 reviews rated 1-2 stars for SILVAN
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
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Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
SILVAN receives a largely positive response from customers, with many praising the quick service and helpful staff. Reviewers frequently highlight the "hurtig levering" (fast delivery) and the courteous assistance provided by employees like Søren and Nawin, who are noted for their exceptional service. However, some customers express dissatisfaction with issues related to product quality, such as receiving warped boards and damaged items. Complaints also arise regarding poor communication about order pickups, indicating a need for improvement in operational transparency. Despite these concerns, the overall sentiment remains favorable, with many customers appreciating the efficiency and friendliness of the staff. Overall, SILVAN is viewed positively, though there are areas for improvement.
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