Schumacher Cargo Logistics
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AVOID at all costs. Forced us to pay for their mistakes!
AVOID at all costs. Schumacher was assigned to handle the US side of our trans-atlantic move. In case you haven't done this before (we hadn't), the shipping company gives the container to the cargo company for a set time, usually 5 days. Schumacher didn't tell us they had it for the first day (despite us emailing to check in the day before), and then said they didn't have anyone to deliver it for the remaining days. Here's the best part - they then said we would have to pay the additional $1,200 in fees to the shipping company for having the container too long! They wouldn't deliver our belongings until we paid, holding us hostage. They said their terms make clear that we have to pay for things out of their control. I assume you're ahead of me on this but how is Schumacher not informing and then not having people to deliver out of their control?? It's now been almost a month and they won't reimburse us. I've asked for the receipts of the shipping company charges, and the contact info of the shipping company too. Guess what - they won't send them to me!! There's a five letter word for if they overcharged me... My experience with Schumacher was terrible. By the way, I cc'd the owner of Schumacher on emails - he never replied. Bad people, bad company. AVOID.