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HomeElectronics & TechnologySala Phones Reviews
Sala Phones logo

Sala Phones Reviews

4.783333333333333 out of 5 stars
4.783333333333333 out of 5 stars
4.8
|Excellent|60 reviews

Last reviewed 6 months ago

TrustScore

4.8
4.783333333333333 out of 5 stars
Excellent
5 out of 5 stars
56
4 out of 5 stars
1
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
3
60 reviews in total

Review summary

Sala Phones receives overwhelmingly positive feedback for its efficient service and quick payment process. Many customers highlight the ease of trading in their phones, with several noting that they received their payments on the same day they sent their devices. Reviewers appreciate the professionalism and communication from the staff, often describing their experiences as straightforward and hassle-free. However, a small number of complaints indicate issues with payment delays and claims of unfair practices regarding phone condition assessments. Some users express frustration over perceived inconsistencies in service, suggesting that while many have had excellent experiences, others have encountered significant problems. Overall, Sala Phones is viewed positively, with a strong reputation for service and reliability despite a few critical voices.

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Based on reviews, created with AI

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See what reviewers are saying

Mo Ali
Mo AliFeatured

6 months ago

5 out of 5 stars

Fast and Efficient

Absolutely efficient and unbelievable service, i was abit nervous and fearful sending them my phone.used the next day guarantee by 1pm and,i got an email the next day by 11.30 saying my phone had... See more

Glowe Ringevbd
Glowe RingevbdFeatured

6 months ago

5 out of 5 stars

No hassle

No hassle, quick and smooth process. Thanks.

Paul Parsons
Paul ParsonsFeatured

6 months ago

1 out of 5 stars

Still No payment received despite emails stating you have been paid.

Having previously used other online 'phone recycling' sites. I trusted this process would be very seemless, simple and straight forward. Much to my disappointment had this been my first experience I... See more

Kerry
KerryFeatured

6 months ago

1 out of 5 stars

Unfair, Inconsistent, and Frustrating Service

I sold my phone to sala phones expecting a fair process. Instead, they claimed cosmetic damage, refused to provide the battery health or cycle count, and demanded £25 just to return my device; an exce... See more

Filter by rating:
Kyle
Kyle
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

Great Service and fast payment

Great Service and fast payment - will be using again in the future :)

Helpful?
Alisha
Alisha
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Simple and easy process!

Simple and easy to do! I don’t tend to write reviews but genuinely impressed with Sala’s rapid process. Sent me the packaging which arrived within 2 days - contained bubble wrap, full boxing plus a parcel bag and instructions. They also send you a pre paid tracked 24 label (this only covers devices under the value of £150 so i chose to pay for my own special delivery at the post office, to ensure my device was protected). Parcel was received around 12pm, device inspected and verified by 1pm and payment received into my bank account by 7pm - all on the same day. Thoroughly pleased and would definitely recommend.

Helpful?
Rajesh Patel
Rajesh Patel
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Order T-29071 Fantastic service…

Order T-29071 Fantastic service received and professional guidance via email I received payment promptly.

Helpful?
Amy Musgrove
Amy Musgrove
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Order T-29070

Order - T-29070 Great experience used multiple times. Great customer service and clear communication.

Helpful?
Henry Cole
Henry Cole
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Amazing service

I had a great service, they offered more than other companies, they were quick with the postage of the pack for me to send back and the money came in quick, would recommend T-29065

Helpful?
MR THOMAS DARBY
MR THOMAS DARBY
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Solid process.

Solid process. From start to finish. Sala offered the highest amount, provided updates throughout. Paid when they said they would. Ive dealt with some odd companies before, when dealing with sale of past phones, and Sala are above and beyond the best company.

Helpful?
Nicola Pace
Nicola Pace
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Did exactly as described

Did exactly as described. Pre paid tracked packaging arrived nxt day. I returned my device exactly as I described it, was received and agreed payment amount showed up cleared in my account a day later. Seemless. Quick, trackable. As described. Would highly recommend to trade in unused tech and ensure these find new homes rather than accumulative dust.

Helpful?

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Scott Eades
Scott Eades
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Genuinely best company I’ve sold to

Honestly I was a bit sus about this company at first - it was the best offer for my new IPhone16 Pro Max 256gb phone I sold to them - best offer by a country mile (£810) - I sent the phone Friday via special delivery (tho they offered to send my a free pay package to sent it) phone arrived monday - I was waiting all day and then got a email around 3pm saying they needed to check my id and proof of purchase - I sent and within minutes it was verified! I then got an email saying payment was made to my bank account at 5.01pm. The payment landed in my account Tuesday morning - I did have a few issues with getting the payment but customer service was very helpful and quick to respond and sorted it out - very happy customer - will use again 100%

Helpful?
DAVID TWIGGE
DAVID TWIGGE
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Fantastic company,paid the same day &…

Fantastic company,paid the same day & full amount for phone,no deduction like other companies, definitely recommend Sala phones,will be using them from now on

Helpful?
JG
JG
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Easy and fast service.

Easy and fast service. Sent it recorded delivery one day, arrived and price agreed and paid next day after 4pm and payment cleared the following morning..

Helpful?
Rich Clark
Rich Clark
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

Great experience

Great experience. Sala made it quick and easy. Absolutely no dramas whatsoever! Thank you

Helpful?
Steve
Steve
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

Delivered above expectations

You never know whether you're going to receive a valuation and then when you send in the phone that they'll try to knock the price down by £50. With Sala the price they quoted was the price they paid and the speed and quality of the whole service experience was excellent. Thanks!

Helpful?
MARIO W
MARIO W
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

Very easy and straight forward…

Very easy and straight forward transaction, good communication. Highly recommended.

Helpful?
Arron Taylor
Arron Taylor
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

Great Service, thank you! :-)

Ref: T-28775  Very impressed with service - literally had the funds the same day the device was received and checked over by their team. Would definitely use their service again, thank you! :-)

Helpful?
Ryan Croke
Ryan Croke
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

Always excellent timing

Always excellent timing, received device checked and paid within 24 hours of posting for order T-28778

Helpful?
Adam Owen
Adam Owen
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

Excellent Service

Excellent price, great communication, fast payment on the same day as hey received my phone. i would be happy to recommend and do more business with them. T-28781

Helpful?
Kayleigh Louise Edge
Kayleigh Louise Edge
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

Brilliant!

They offered me a brilliant price for my iPhone 13 and I received the money very quickly too once they received it. Thank you 😁 T-28711

Helpful?
Sak
Sak
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Excellent Service

Excellent Service, great communications. Paid me the same day as receiving my phone. The amount was exactly what they quoted me no messing around! D-270225

Helpful?
raymond
raymond
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Excellent fast payment no problems

Excellent fast payment no problems

Helpful?
Magda
Magda
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

reference T-27669

What an amazing experience, so quick , clear an pleasant, will definitely use them again

Helpful?
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About Sala Phones

Sala Phones is a reputable retailer and distributor specializing in high-quality used and refurbished mobile phones. The company operates primarily in the electronics and technology sector, offering a range of devices that provide consumers with an affordable option for smartphone ownership. Sala Phones emphasizes quality assurance by providing a 12-month warranty and a money-back guarantee on their products, ensuring customer satisfaction. The target market for Sala Phones includes budget-conscious consumers and tech enthusiasts looking for reliable mobile devices without the premium price tag associated with brand-new models. With a commitment to fast and free delivery across the UK, the company aims to enhance the buying experience for its customers while maintaining a focus on excellent customer service. For those seeking sustainable alternatives in mobile technology, Sala Phones offers a practical solution to meet their needs.

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Category

Electronics & Technology

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