Great service and communication
Great service and communication, quick payout day after I sent it. Good price. T-30462

Sala Phones receives overwhelmingly positive feedback for its efficient service and quick payment process. Many customers highlight the ease of trading in their phones, with several noting that they received their payments on the same day they sent their devices. Reviewers appreciate the professionalism and communication from the staff, often describing their experiences as straightforward and hassle-free. However, a small number of complaints indicate issues with payment delays and claims of unfair practices regarding phone condition assessments. Some users express frustration over perceived inconsistencies in service, suggesting that while many have had excellent experiences, others have encountered significant problems. Overall, Sala Phones is viewed positively, with a strong reputation for service and reliability despite a few critical voices.
6 months ago
Having previously used other online 'phone recycling' sites. I trusted this process would be very seemless, simple and straight forward. Much to my disappointment had this been my first experience I... See more
Great service and communication, quick payout day after I sent it. Good price. T-30462
Well done service duin business with them since 2 years . Everyday they paid me same day payments. High recommended sala mobile
I have always found it difficult to find a reasonable quote for any phone that I've sold. I came across Sala to sell my iPhone 14 and I must say just excellent. The quote was indeed what I was expecting, free pack and label delivered the next day and posted that day, received the next day and with the payment sent shortly. I am using them again!
Absolute scam of a company, found them through a comparison website for used phones but apparently this company dosnt seem to take any used phone from what I have been reading sadly I looked too late and had to pay £25 to get my phone back which in itself is an absolute joke dosnt cost that much to send stuff through the royal mail but it does for them apparently, my phone was used and when I got my email I did ask them if they would just give me an offer to save the joke of a send back fee but as most of the other reviews to this regard have stated they dont need my particular model now for a phone that it a year old is a joke. AVOID THIS SCAM COMPANY
Offered the best price I could find online for my phone trade-in. Received the packaging and pre-paid postage label the next day. Within 48hrs I was paid the full amount direct to my bank account. Email communication also received throughout process. It seemed almost too good to be true, but it was genuinely excellent service and I would 100% recommend!
T-30364 I am a 55yr old computer illiterate Nan! I can’t believe how easy this entire experience was! My phone broke the screen smashed and I couldn’t access it & my insurance replaced it - however I was due an upgrade and needed my phone for work so I upgraded and got a new phone before the insurance replacement arrived. I therefore now had a new ‘spare’ old model phone I didn’t need. I googled how to sell my new phone & Sala came up on the search and gave me a very good quote immediately online. I filled out a 2 minute online form & sent my phone free post to them with a reference number they gave me & the very next day I received a text to say they had received it, a text to say they had assessed it & a text to say they were transferring the agreed price to my bank account. The money was in my account within 24 hrs of them receiving my phone. This was an excellent professional service that I would definitely recommend & use again. Thank/you !! I was a bit worried it may be a scam but it was brilliant!!
Very easy transactions all completed within 48 hrs. Would definitely recommend.
Really good company - quick, paid instantly - happy
Straight forward transaction very fast payment just as they state. I’d like to also mention the help given by Abi. Thank you for making the process so smooth. I certainly recommend this company.
Had two phones which I sold with Sala Phone and the process was so quick and easy. Money was paid out to me within 24 hours once they had both been verified and approved. The updates were clear and consistent so I didn’t worry throughout the entire process! Really recommend them if you’re looking to sell any of the tech you have! T-29354, T-29356
Sold my phone recently with them. Brilliant service right from the get go. Email communications just spot on. The price they suggested was the price I received. The money was sent quickly and the phone was assessed the same day they received it. Im very impressed as this is the first time I've used them and would definitely use them again. Very professional
Excellent service, I can’t fault them, very efficient, fast payment. Would highly recommend
Quick and easy, full value given
SImple process, and quick payment. Would recommend. T-29269
Brilliant professional experience. Communication and payment spot on. A++
Perfect service
Surprisingly better than expected. Got the amount given on the website and quickly received the payment. T-29168
Very good efficient service. Made appropriate security checks and paid the full quoted price. Good company to deal with and will keep them in mind for future. T-29228 - customer reference
Fantastic experience. Prompt payment and fantastic customer service!
T-29150 - fantastic experience with Sala phone I’ve used a few times. Really reccomend.
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Sala Phones is a reputable retailer and distributor specializing in high-quality used and refurbished mobile phones. The company operates primarily in the electronics and technology sector, offering a range of devices that provide consumers with an affordable option for smartphone ownership. Sala Phones emphasizes quality assurance by providing a 12-month warranty and a money-back guarantee on their products, ensuring customer satisfaction. The target market for Sala Phones includes budget-conscious consumers and tech enthusiasts looking for reliable mobile devices without the premium price tag associated with brand-new models. With a commitment to fast and free delivery across the UK, the company aims to enhance the buying experience for its customers while maintaining a focus on excellent customer service. For those seeking sustainable alternatives in mobile technology, Sala Phones offers a practical solution to meet their needs.
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