RootLayer Web Services LTD. is an internet service provider specializing in a range of virtual server solutions, including Windows Premium RDP, Virtual Private Servers (VPS), dedicated servers, and streaming servers. The company offers its customers various hosting options designed for high performance, reliability, and security, including KVM virtualization, RAID10 storage solutions, and robust networking capabilities with dedicated bandwidth. Targeting businesses and individuals requiring remote computing resources, RootLayer emphasizes affordability and customer service, providing support through multiple communication channels. Their data centers are strategically located in the Netherlands, ensuring optimal uptime and data security. With a focus on delivering tailored solutions, RootLayer aims to meet the diverse needs of clients looking for dependable internet services.
RootLayer Web Services LTD. enjoys a strong reputation among its users, with a remarkable average rating of 4.7 out of 5. Reviewers frequently praise the company's service quality and support, highlighting the reliability and speed of their servers.
Many customers express satisfaction with the competitive pricing and the excellent communication from the support team, noting experiences of loyalty discounts and proactive assistance. However, there are some concerns regarding the company's email services, with a few users reporting issues related to spam and phishing originating from RootLayer's IP ranges. Despite this, the overwhelming majority of feedback remains positive, with customers appreciating the overall service and reliability. Overall, RootLayer is viewed favorably, with most users recommending their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Their prices are affordable and competitive, and customer support is very responsive”
“A significant percentage of spam, phishing and virus email traffic to the two Email domains I am responsible for is r...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Services.
| Company | Overall | Legit | Service | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | 3.9 out of 5 (good) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: RootLayer Web Services LTD. is #2 of 5 on overall rating in this group. On website & app, Mazuma Mobile scores higher (4.3 vs 3.9).
60 reviews of RootLayer Web Services LTD.. Filter by what matters to you.
I've been working with this guy for quite a long time now .. Call it a year or almost and he has always delivered very good and quality servers that has superseded almost all others and that i am happy about Very responsive and support works very well. I can actually give him 9/ stars thought
I am customer since this year and i am really really satisfied with service and support. The RDP's are freaking stable and never really had problems with connections or whatever. But you have to be sure with what you are doing and should be able to configure firewall for incoming connections etc. I recently had a problem with my payment. I was in vacation and had no possibilities to check my mails and was not able to pay my (unknown) invoice. Support was REALLY fast and accepted my request to check if it's possible to "revive" the server to get at least a backup of all my datas on it. It should've had already deleted but they were able to get my server back as it was before with all my datas. And still the same IP-Adress and everything like before. I'm glad that i am ordering my Dedicated Servers only from rootlayer. So far my best experience (tried 3 other web services).
Quick answers to the questions people ask most.
Yes, RootLayer Web Services LTD. is a legitimate company with numerous verified customer reviews. They maintain a high rating of 4.9 out of 5 based on feedback from satisfied users who praise their reliable services and excellent support.
No, RootLayer Web Services LTD. is not a scam. Customer feedback indicates a consistent pattern of positive experiences, with many users reporting fast support and dependable services.
RootLayer offers a range of internet services, including dedicated servers and remote desktop services (RDP). Customers have noted the reliability and speed of their servers.
RootLayer offers competitive pricing for their services, often highlighting loyalty discounts for returning customers. Payment methods are flexible, ensuring convenience for users.
Customer support at RootLayer is known for being prompt and effective. Users can reach out through their website for assistance, and many reviews highlight the quick response times and helpful guidance provided.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Frankly if it was few months back i would have given it a 3 stars because your support then was very slow. but in the last one month your support has been very amazing and the products are very user friendly so you have my 5 stars.
I have been using this service for over 2 years now. The support is slow at times but has improved a lot in recent times. There has been little to zero downtime for my server. Reliable service to try. I would rate it five stars but due to slow support, I have reduced it to four.
I have been using them on and off for years with no issues so id on't get what's going on. Paid for order on January 24, 2021 using Bitcoins. Today is the 27th and my order still hasn't been fulfilled. Contacted support on their site, telegram and skype multiple times. No response... Update: 02/05/2021 - Got a response and server was delivered. No reason was given for the long wait and no apology from them... 03/25/2021 - They sent an email to customers about a week ago apologizing and listing the reasons for their lack of support. So, I bought a new server yesterday and received it within 24 hours
I love rootlayer but I don't know where rootlayer is at the moment. I'm confused as to what's going on, I've been messaging their support and no one is responding.
Best service out there.
Been using a RootLayer server for a year now with no issues at all. The team is very responding and helpful. It's been a wonderful experience for me so far. Highly recommended!
Thank You! This is great website until now that I have been paying / connecting There was small problems, but this Is great And awsome and everyone must try this and can be taked a good look Also its about what you are paying. Veteran 4 Years. VPS. RootLayer is the best website!
Everything works fine for couple of months until one day the server is just unreachable, i ask in support what is going on - no reply. I check their network status page, news page, my email for maybe some info regarding this - nothing. After 10 hours support replies to me that they "migrated all servers to a new Datacenter", without informing any of their customers. It is now well over 18 hours and i still cannot connect to my server in any way. Support is not responding and btw i cannot even control the server from their admin page (start/stop/restart).
I don't understand how bad reviews are here. We work with several VPS companies and Private servers, for different clients of ours (currently assisting clients with a total of more than 100 servers), I tested working with this company and I am very satisfied that I am starting to advise other clients of mine to migrate from other companies to this one. I would like to point out that I have no connection with this company, nor am I a reseller, nor do I even have a referral code to earn a percentage, my review is 100 real percent of what is happening in my case. The Vps and Private Servers present excellent performance, the support I read here was not good, I totally have another opinion, I find the support quite simple and efficient I can even point out that better than some companies I work with that are in the world ranking of the best VPS and server companies. Regarding the waiting time, I don't think they take long, I already had experience of having VPS or Servers ready on the same day, after clearing the payment confirmation. at the moment i love the work of this company, and if i change my opinion i will be happy to come and share, but for the moment this company satisfies 10 Stars (and not just 5) in everything: Quality, Efficiency, Support and a service that makes the customer personal and not robotic or just another one.
I'm giving this review 2 stars only because the server was good till it worked! Also their managment panel has all the needed features! I can't connect to my server anymore and it's down since 2 days ago. I'm waiting for a support reply for 2 days and they haven't even responded yet. Their live chat is lame, because they aren't even online the chat! I checked 10 times a day. The support in this website isn't good! Don't buy if you need support. EDIT 1 : I also think that all their reviews are fake, because the profiles have only reviewed rootlayer and given 5 start review only!
RootLayer Web Services LTD. is an internet service provider specializing in a range of virtual server solutions, including Windows Premium RDP, Virtual Private Servers (VPS), dedicated servers, and streaming servers. The company offers its customers various hosting options designed for high performance, reliability, and security, including KVM virtualization, RAID10 storage solutions, and robust networking capabilities with dedicated bandwidth. Targeting businesses and individuals requiring remote computing resources, RootLayer emphasizes affordability and customer service, providing support through multiple communication channels. Their data centers are strategically located in the Netherlands, ensuring optimal uptime and data security. With a focus on delivering tailored solutions, RootLayer aims to meet the diverse needs of clients looking for dependable internet services.
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