Very good company
Very good company. Good personal contact. Fast delivery and exactly what was ordered. Highly recommended.

Over a year ago
Ordered items online and got a confirmation email. The following afternoon a get an email (they couldn't be bothered to call me) saying they had supply issues and i needed to pay about another 10% for... See more
Over a year ago
Delivery was quick, the wire mesh was exactly as described, would buy again without hesitation
Over a year ago
First class service and a slight problem was quickly sorted
Very good company. Good personal contact. Fast delivery and exactly what was ordered. Highly recommended.
Excellent service, short lead time. The service from the office is excellent also. I would highly recommend to anyone else.
First time buy with this company. Fantastic experience with very helpful customer services and quick free delivery.
Fantastic service. Carrie is very responsive to emails and very efficient in getting things done. Used FedEx for delivery and when I hadn't received an order on time she immediately looked into it and identified that FedEx had forgotten to leave a delivery leaflet. It was promptly delivered the next day as per my instructions. If only all companies operated in as efficient and friendly a manner.
after ordering some roof tile and several phone calls back and forth, I eventually received my tiles. The tiles were delivered several hundred yards away from the designated delivery address. I found them leaning against a container some five hundred yards away from said property, unfortunatley 1/4 of them were smashed. No note to say they had been deliverd , I found by accedent due to deciding to go for a walk. I will never order from them again.
Highly recommended. Outstanding customer service from Carrie who went above and beyond to help from first enquiry through to delivery. Faultless
Excellent service and quality items. Highly recommend!
Brilliant Simple to order and delivered on schedule.
I could not fault the company in any way and would highly recommend to anyone. Thanks for a great service.
Item arrived in time, all went well.
very good and efficient, Carrie was most helpful and delivered on what she promised. This company is a pleasure to deal with. Many thanks until next time
Delivery on time .
Could not ask for a better experience... great price... prompt delivery... GREAT communication... I would not source roofing materials anywhere else after using Roof-Stores this time... Absolutely faultless Customer Service - other companies could learn a thing or two (or more!) from this team... Fantastic!!!
Found them to be extremely helpful and even though my order was small and I managed to add complications they responded with patients.
I am most in pressed with this service. They phoned me to check I had my order right, I didn't and that saved me a lot of money. Delivery was great and made it easy for me to get to. I can't thank them enough for their excellent service.
Very quick response Very helpful staff
The service was effecient and personal. My order was slightly complex, yet it was dealt with rigourously and arrived at the siite when needed. Much, much better service than several other online suppliers I have used.
Brilliant company. I guessed what tiles matched in colour with the ridge tiles and they rang and advised me about which ones matched etc after seeing my order didn’t match. Really helpful and quick delivery.
An excellent service start to finish. Ordering was simple and marched my requirements including the delivery details. Items were delivered on time and as requested. All staff involved were friendly and efficient. Would definitely recomend this company.
Excellent service, great customer focus, easy transaction, quick delivery. Will definitely use this company again,
Based on analysis of 56 reviews rated 1-2 stars for Roof Stores
“the list loads of stuff they dont have in stock then cancel the whole order the next day, so you then have to order f...”
“They cancelled the order and im still waiting for a refund”
“Ordered items online and got a confirmation email”
“Ordered items online and got a confirmation email”
“Awful customer service”
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Roof Stores is a UK-based supplier specializing in premium bulk slate for roofing applications. The company offers a diverse range of slate products, including Gallegas Spanish Slate, Classic Slate, Excellence Slate, and Commercial Slate. Each type is selected for its aesthetic appeal, durability, and suitability for various construction projects, catering to both residential and commercial clients. Targeting builders, contractors, and DIY enthusiasts, Roof Stores provides high-quality roofing slates ideal for refurbishment and new builds. Their product offerings are designed to meet the needs of budget-sensitive projects while ensuring long-lasting performance. Customers can explore the extensive range of slate options on the Roof Stores website, where they can also find information regarding delivery and additional services.
Roof Stores generally receives positive feedback for its excellent service and swift delivery, with many customers praising the ease of navigating the website and the quality of products received. Reviewers frequently highlight the promptness of delivery, noting that items often arrive as scheduled. However, there are significant complaints regarding stock availability, as numerous customers report issues with items being listed as in stock only to be informed later that they are unavailable. This has led to frustration, with some orders being canceled without prior notice, leaving customers scrambling for alternatives. While many appreciate the quick refunds when items are out of stock, the inconsistency in stock updates remains a notable concern. Overall, despite some critical issues, the majority of reviews reflect a positive sentiment towards Roof Stores.
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