Excellent service,great staff I can …
Excellent service,great staff I can recommend for anyone

Over a year ago
Ordered items online and got a confirmation email. The following afternoon a get an email (they couldn't be bothered to call me) saying they had supply issues and i needed to pay about another 10% for... See more
Over a year ago
Delivery was quick, the wire mesh was exactly as described, would buy again without hesitation
Over a year ago
First class service and a slight problem was quickly sorted
Excellent service,great staff I can recommend for anyone
help full staff brilliant delivery few tiles broken but hey !
Business as it should be .great service . First class will definitely use again
Recently dealt with Carrie and Samantha at Cambridge on the eCommerce team and the customer service was top notch! they went the extra mile to make sure I got my tiles to my specification and timescale. If they were unsure of anything they said give me 5mins and I will call you back - and they did! well done girls - Top Work!
Excellent customer service and keen desire to help get you the products you need quickly
what an absolute star Carrie has been. nothing too much trouble for her and her word is her bond. Service excellent. Goods arrived before 8.30 this morning with a very pleasant and conscientious driver. everything delivered with a smile.
Helpful staff on ordering and very competitive on delivery cost.
Great quality product and fast service
Excellent service from start to finish. Found the tiles I needed that were out of stock with the supplier, arranged for them to be transported and thendelivered bang on time, excellent
I needed a few extra tiles for a product that had been discountinued. Totally impressed that all branches were contacted and within a couple of days some were located a delivered to me. I was kept in contact regarding the search. Amazing job. Thank you Carrie
wonderful service, when i asked for a certain colour she asked all the stores in the region who had the colour that i wanted, within 15 min i got a call back that a store in Birmingham had the stock and it will be with me within 3-4 days i recommended this store to everyone.
Very helpful and friendly. Literally scoured the country for my tiles and delivered within a few days. Incredibly impressed with the service provided. 10 out of 10
Couldn't be more helpful, even when I changed the order quantities. Delivery on the day I asked for too. I wouldn't hesitate to recommend to others.
I wanted 800 roof tiles asap and got them delivered next day £200.00 cheaper 8 weeks earlier than my local roofing company.thanks again for brilliant service.
Fantastic service
service was outstanding
Great service. Most competitive price. Fast and free delivery on time. Will use again.
First class service ,checked on stock and came back to me the next day, order placed and delivered within 3 days
Very quick and efficient sevice nice friendly delivery driver and Carrie who we spoke to on the telephone was lovely .
Helped source me some tiles that i couldnt find elsewhere very cheap too. Very polite friendly woman on phone thanks.
Based on analysis of 56 reviews rated 1-2 stars for Roof Stores
“the list loads of stuff they dont have in stock then cancel the whole order the next day, so you then have to order f...”
“They cancelled the order and im still waiting for a refund”
“Ordered items online and got a confirmation email”
“Ordered items online and got a confirmation email”
“Awful customer service”
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Roof Stores is a UK-based supplier specializing in premium bulk slate for roofing applications. The company offers a diverse range of slate products, including Gallegas Spanish Slate, Classic Slate, Excellence Slate, and Commercial Slate. Each type is selected for its aesthetic appeal, durability, and suitability for various construction projects, catering to both residential and commercial clients. Targeting builders, contractors, and DIY enthusiasts, Roof Stores provides high-quality roofing slates ideal for refurbishment and new builds. Their product offerings are designed to meet the needs of budget-sensitive projects while ensuring long-lasting performance. Customers can explore the extensive range of slate options on the Roof Stores website, where they can also find information regarding delivery and additional services.
Roof Stores generally receives positive feedback for its excellent service and swift delivery, with many customers praising the ease of navigating the website and the quality of products received. Reviewers frequently highlight the promptness of delivery, noting that items often arrive as scheduled. However, there are significant complaints regarding stock availability, as numerous customers report issues with items being listed as in stock only to be informed later that they are unavailable. This has led to frustration, with some orders being canceled without prior notice, leaving customers scrambling for alternatives. While many appreciate the quick refunds when items are out of stock, the inconsistency in stock updates remains a notable concern. Overall, despite some critical issues, the majority of reviews reflect a positive sentiment towards Roof Stores.
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