Good communication and timely delivery
Good communication and timely delivery

Last reviewed 11 months ago
11 months ago
I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. Every person we dealt with was professional and polite.
11 months ago
Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone to communicate and understand when vehicle would get there
Good communication and timely delivery
I had set a date they actually picked up early and delivered early 5 star. Definitely going to use their service again
Muy buena comunicación el viaje en la app no se actualizaba pero tuve una persona que me decía sobre la llegada y cuando podría entregarse y el conductor genial la batería estaba muerta completamente y espero hasta que se cargue para poder entrar el vehículo hacia mi garaje.
The customer service was perfect. The car arrived a day early. I would recommend this service to anyone. I actually already recommended it to my neighbor who is shipping a car to Seattle as well.
Super easy and quick to book and deliver. Moved car from TX to CA in only a few days.
Great communication and very efficient.
Great experience! Driver was very nice and delivered my car ahead of schedule! Loved my experience , would highly recommend.
RoadRunner did an amazing job. From the first phone call to the release of our transaction, they were courteous, professional, and communicative. My contact person, Conner, did a great job. My vehicle move was made smooth and easy. The carrier they had do the transport also did a great job. My vehicle arrived the next day, safe and sound. I will highly recommend RoadRunner in any other reviews I can do.
I’m very pleased with this company. I had to ship my daughter’s car to her while she was at school. The price was exactly what was quoted online. Pick up was timely and delivery was as promised. I had a question and I called the carrier directly and they were very helpful. I highly recommend this company! Great service.
This is by far one of the worst transport companies I have ever dealt with. My car was supposed to be picked up on the tuesday. The sunday before I got an email saying everything was on time there had been no delays and I was i'm going to be picked up on tuesday as scheduled. I lost an entire day of pay to make this transaction happen and then I get a call at 9:00am the day of to tell me that no one would be coming until tomorrow. I was told they would be there.The wednesday at 11am. I was at the pickup spot, no one showed up. I got a call at eleven thirty saying the guy would not be here until 6pm. Went back to the meet up spot at 6pm still no show. I received a message at 6:30pm that he would not be here until 8pm. When you try to call the dispatcher to get some clarity on what's going on, they do not answer the phone and they choose when to answer your text messages. Just an awful experience.
I originally booked with another company, but the process was frustrating, requiring me to call them for confirmation. After researching Road Runners, I was impressed by the numerous positive reviews. I reached out to them and explained my situation. They were incredibly helpful because I was moving in just a few days. Their service was truly exceptional! I highly recommend this company. If you need to ship your car over a long distance, look no further! Thank you!
Excellent communication with us all along the way. They were also very flexible with dates and changes. We used them to avoid having to make a three-day drive to Miami. Our car arrived in a very short time and the process was very easy! I recommend Roadrunner.
Got my car within the time frame! George was great!👍
Vedy impressive communication from pickup to transport to delivery. Driver was outstanding!
I needed to have my car shipped across the country quickly after experiencing terrible service and delays with Navi Transport. My dad had used Road Runner to ship his car a couple of months ago and recommended that I use them as well. I was initially hesitant to choose them after seeing the price they quoted me, but I eventually decided to go ahead and schedule the transport. On the day of the pickup, the driver arrived late, outside of the promised pickup window. He also sounded unprofessional when he called me about the drop-off. However, one positive aspect of my experience with Road Runner was that they delivered my car four days earlier than they had promised. While it wasn't cheap, I would probably use Road Runner again if I need to transport my car in the future.
Transporter employee was very helpful and maintained good communication. He was also very pleasant to deal with.
The online quote was easy and very reasonable. A rep reached out to me, but I ended up scheduling the transport online. The scheduling was easy and the updates from RoadRunner were timely. The car was picked up and delivered without any issues whatsoever. I recommend RoadRunner and would use them again.
They arrived exactly when they said they would and were professional and courteous.
Great customer service! The vehicle was picked up on the scheduled date and delivery a day earlier than expected. Also, the driver contact contacted the persons at the pickup and drop-off locations regarding the anticipated time of arrival. I highly recommend RoadRunner Auto Transport.
Excellent service and faster delivery!!
Based on analysis of 29 reviews rated 1-2 stars for RoadRunner Auto Transport
“god awful everything negative you read online about their service is entirely true”
“UPDATE: While the customer service during the delivery process was as described above, the claims department did reac...”
“Communication is non-existent and I wouldn’t trust them with my floor mat much less my car”
“This is by far one of the worst transport companies I have ever dealt with”
“Lack of communication changed price and not on time”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
RoadRunner Auto Transport is a nationwide provider of vehicle shipping services, specializing in door-to-door auto transport. With over 30 years of experience in the industry, the company caters to both individual customers and businesses, ensuring that vehicles are transported safely and efficiently across the United States. RoadRunner Auto Transport has built a reputation for reliability, moving thousands of vehicles each month while prioritizing customer service and care throughout the shipping process. The company offers a range of auto transport solutions, making it suitable for anyone needing to relocate a vehicle, whether for personal or commercial reasons. Customers can rely on RoadRunner Auto Transport for timely and safe deliveries, with a dedicated team of shipping professionals available to assist with inquiries and logistics. The focus on customer satisfaction and dependable service positions RoadRunner Auto Transport as a trusted choice in the auto transport industry.
RoadRunner Auto Transport receives high praise for its excellent service, with many reviewers highlighting the professionalism and politeness of the staff throughout the process. Customers appreciate the timely pickups and deliveries, often noting that their vehicles arrive ahead of schedule. The drivers, such as Andy and Harry, are frequently described as fantastic and communicative, providing consistent updates that enhance the overall experience. However, some consumers report challenges with communication, particularly with drivers who may not speak English fluently, leading to difficulties in understanding delivery times. Additionally, a few reviews mention rude interactions with company representatives, which detracts from the otherwise positive experience.
This profile hasn't been claimed by the business owner.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.