Staff was professional
Staff was professional, courteous, and responsive. Driver was the best.

Last reviewed 11 months ago
11 months ago
I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. Every person we dealt with was professional and polite.
11 months ago
Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone to communicate and understand when vehicle would get there
Staff was professional, courteous, and responsive. Driver was the best.
Great services and arrived in perfect condition -- and early - thanks again!
Billy was excellent!! Thank you!!
I had a good experience with Roadrunner. My car was delivered safely with no issues and on time. Communication could have been a little better but overall it was a very positive experience.
Good, responsive customer care and expedient delivery Worked with me on short notice to meet my needs and all went great. Would definitely use them again and would recommend to a friend.
Was on time. Driver communication was good. Car was not damaged.
Everything went well thank you
This company did an excellent job transporting our two cars. Communication was excellent. Cars arrived in perfect shape. Would recommend.
Great service and excellent quality
The driver was ahead of schedule and very cerdios
Had a great experience with RoadRunner. Great communication! No issues what so ever!. Quick drop off ! Highly recommend!
Sent a car from AZ to FL and all went smooth.
Great service. Excellent value.
The delivery drive was great.
I explored several car shipping companies, but most of them lacked a clear system for tracking shipments. However, RoadRunner offered a reliable tracking system, which gave me peace of mind. I was very satisfied with their service—they delivered the car from Maryland to Chicago in just two days.
Smooth. From the time I called to the delivery was flawless.
Great driver pick up,excellent communication
My car was picked up on time and arrived in the condition it was when it was loaded. It did arrive much later in the day than expected, but the driver said he had to replace his tire on his 18 wheeler. I just wished I would have gotten a call, I waited all day for the car. But other than that I was happy with the service.
The driver was on time and very courteous
Very smooth process, no surprise price increases, and able to pay all upfront. Regular status updates throughout.
Based on analysis of 29 reviews rated 1-2 stars for RoadRunner Auto Transport
“god awful everything negative you read online about their service is entirely true”
“UPDATE: While the customer service during the delivery process was as described above, the claims department did reac...”
“Communication is non-existent and I wouldn’t trust them with my floor mat much less my car”
“This is by far one of the worst transport companies I have ever dealt with”
“Lack of communication changed price and not on time”
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RoadRunner Auto Transport is a nationwide provider of vehicle shipping services, specializing in door-to-door auto transport. With over 30 years of experience in the industry, the company caters to both individual customers and businesses, ensuring that vehicles are transported safely and efficiently across the United States. RoadRunner Auto Transport has built a reputation for reliability, moving thousands of vehicles each month while prioritizing customer service and care throughout the shipping process. The company offers a range of auto transport solutions, making it suitable for anyone needing to relocate a vehicle, whether for personal or commercial reasons. Customers can rely on RoadRunner Auto Transport for timely and safe deliveries, with a dedicated team of shipping professionals available to assist with inquiries and logistics. The focus on customer satisfaction and dependable service positions RoadRunner Auto Transport as a trusted choice in the auto transport industry.
RoadRunner Auto Transport receives high praise for its excellent service, with many reviewers highlighting the professionalism and politeness of the staff throughout the process. Customers appreciate the timely pickups and deliveries, often noting that their vehicles arrive ahead of schedule. The drivers, such as Andy and Harry, are frequently described as fantastic and communicative, providing consistent updates that enhance the overall experience. However, some consumers report challenges with communication, particularly with drivers who may not speak English fluently, leading to difficulties in understanding delivery times. Additionally, a few reviews mention rude interactions with company representatives, which detracts from the otherwise positive experience.
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