Last reviewed 11 months ago
11 months ago
I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. Every person we dealt with was professional and polite.
11 months ago
Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone to communicate and understand when vehicle would get there
Andy was the best, he gave me accurate instruction of where to meet at pick up and delivery. They were both close to where I live. And he gave me accurate timeframe for both pick up and delivery. The cost was very competitive as well. Very satisfied.
I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. Every person we dealt with was professional and polite.
Dependable, quick delivery.
Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone to communicate and understand when vehicle would get there
Delivery was fast!
The company provided excellent service, and everything went smoothly. I have transported many cars, but this process was the best. I made one payment and didn't have to pay the driver the remaining balance upon delivery. However, I did find it strange when the driver asked for a tip when we received the car.
My driver was fantastic! He kept me updated, etc. Very nice guy. I think his name is Harry?
Pickup was on time, delivery was ahead of schedule, pricing was consistent with estimate and everything went very smoothly!
Picked up a day early and delivered a day early; would like to have been able to see "tracking progress" on the map as vehicle progressed, as opposed to just a message saying this was the most current info with no location progress. But Driver was very courteous and professional. Satisfied completely
Everything was on time
Even as we were in the talking stage the reps were very rude and condescending, talking to me like I was a child or their pet , blantant disrespect. Really bad experience! I wouldn't recommend this company
The whole process was affordable, easy, and efficient from beginning to end!
The driver and the team works extremely considerate with constantly updating me on the whereabouts of the car and giving me information in a timely fashion. Can’t ask for more than that. Thank you. The car was delivered safe and sound.
My experience was excellent. Great job 👍🏻thank you!
All good Excellent driver very pleasant
Drivers were on time and courteous. Car arrived on time or early.
These guys worked around my schedule. The car arrived in a couple of days. Friendly, fast, and efficient. I would definitely recommend.
Roadrunner did a great job moving my truck for me. They were timely and communicative. The dispatcher and driver were friendly and kept me updated. The only thing to keep in mind is that the initial price quote is an estimate. In my case, the estimate was about $300 less than the final price. I would use Roadrunner again
They were on time and easy to deal with and polite.
My driver was great at communicating about pickup and drop off. This was the first time I have shipped a car and would us road runner again.
Based on analysis of 29 reviews rated 1-2 stars for RoadRunner Auto Transport
“god awful everything negative you read online about their service is entirely true”
“UPDATE: While the customer service during the delivery process was as described above, the claims department did reac...”
“Communication is non-existent and I wouldn’t trust them with my floor mat much less my car”
“This is by far one of the worst transport companies I have ever dealt with”
“Lack of communication changed price and not on time”
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RoadRunner Auto Transport is a nationwide provider of vehicle shipping services, specializing in door-to-door auto transport. With over 30 years of experience in the industry, the company caters to both individual customers and businesses, ensuring that vehicles are transported safely and efficiently across the United States. RoadRunner Auto Transport has built a reputation for reliability, moving thousands of vehicles each month while prioritizing customer service and care throughout the shipping process. The company offers a range of auto transport solutions, making it suitable for anyone needing to relocate a vehicle, whether for personal or commercial reasons. Customers can rely on RoadRunner Auto Transport for timely and safe deliveries, with a dedicated team of shipping professionals available to assist with inquiries and logistics. The focus on customer satisfaction and dependable service positions RoadRunner Auto Transport as a trusted choice in the auto transport industry.
RoadRunner Auto Transport receives high praise for its excellent service, with many reviewers highlighting the professionalism and politeness of the staff throughout the process. Customers appreciate the timely pickups and deliveries, often noting that their vehicles arrive ahead of schedule. The drivers, such as Andy and Harry, are frequently described as fantastic and communicative, providing consistent updates that enhance the overall experience. However, some consumers report challenges with communication, particularly with drivers who may not speak English fluently, leading to difficulties in understanding delivery times. Additionally, a few reviews mention rude interactions with company representatives, which detracts from the otherwise positive experience.
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