Rightmove Reviews

We were kept informed of every step which was being taken and updated on a regular basis giving an approximate time which helped when informing customers of any issues. I dealt with Cheryl was very polite with friendly approach.

Rhea Thomson dealt with all my questions in detail and politely, as I did not have a good grasp of the processes since I came from abroad. I would like to thank your institution for its helpfulness and knowledge.

Im very please with Rightmove, Brenda who is the person that assists my company from Rightmove is very helpful and she makes sure that me and my team are up to date with tips on how to get the most out of their services. I strongly recommend.

Cheryl in Customer Support was super helpful in dealing with a matter for us in which a rental property was wrongfully put on to the sales page. All resolved quickly and efficiently.

A quick and efficient service by Cheryl Hine. Keep up the good work!

Desperately needs a search by Sqm feature. And liked icon on map like Zoopla. Price history is only available on the browser not app version. You sometimes have to zoom in on map for properties to pop up. UPDATE: Discovered that Zoopla shows price per Sqm. No reason that Rightmove cannot. I'll be using Zoopla alot more now. Saves so much time.

Receiving unsolicited sms messages with no option to unsubscribe on my account. Have to pay to send texts to stop it! Bad business practices

Communicating with anyone from Rightmove is a pleasure! Everyone has been very helpful and polite. Rhea Thomson and her colleagues have been great with helping me find my new apartment, doing a background check, and getting insurance for my personal belongings.

I think it's very important to state upfront that my 5-star experience was solely based on my interaction with Tonicha Hughes! Before Tonicha took my call, I'd spoken to several people within RightMove regarding my referencing process, and to be honest, it was a terrible experience. I guess some of it was down to the fact that, RightMove's referencing process doesn't cater to migrants from countries that aren't quite predominantly English, with low internet penetration etc. Still, all the people I spoke to - before Tonicha, could've been helpful, resourceful and found ways around these processes. Rather, they were bent on sticking to these archaic processes, which was very, very frustrating. Enter Tonicha, and after about an hour on the phone - where she put me on hold to speak to my employers, agents etc., providing live updates all through, she was finally able to resolve my referencing problems. Thanks, Tonicha!

I wish that there was an option to give zero stars. We are in the process of renting a property and the agency has unfortunately handed over the process of initial checks to the Rightmove and the process cannot have been more difficult. With moving a job and house, we have got enough on our plates and they have made it worse. This is the first time we have experienced such level of scrutiny of our employment references almost infringing on our privacy. The process has become so prolonged that it is delaying sorting out the schools for our kids. We have never faced this issue in the past and having experienced it for the first time, we will actively avoid having to deal with Rightmove again. With everything going on due to relocation and job move, one does not want so many hurdles in sorting out the house. Even DBS is far more straightforward. Having read the other reviews, it all makes sense now. Their referencing process has been an issue. However, we did not know that we would be dealing with them rather than the actual agency.

Prompt response and offer to look into my issue

Been using the site for years as it has market position. However just noticed there is no report button for incorrect/opportunistic listings. Properties listed as Freehold but the description says Leasehold. Park Homes always listed as detached houses to try to get them more views. Land showing up in searches for houses. Commercial properties turning up as houses. Companies for sale. The list goes on and you have to really sift through a lot of rubbish to see the type of property you are actually looking for.

Helpfully thorough and patient.

Took so long to answer each email and still not sorted the problem, given up I will be using other property websites

Had a very easy and smooth time setting up wifi and broadband via rightmove. All the information was communicated brilliantly and Megan Brooke was incredibly helpful. The process took less than half an hour to set up and Megan was very quick responding to emails and questions as well.

My dear daughter, son-in-law and granddaughter lived in a house in Arnold which had various problems with it, and wasn't being sorted out by the landlord or the relevant companies. My daughter contacted Gary Thompson who listened to her story and helped her. My daughter, son-in-law and granddaughter are in a much better house, and they are much happier. Gary Thompson is a good listener. Being a good listener is a great strength. God bless Gary Thompson.

Thank you very much to Rich Allen for taking the time to help resolve my issues with regards to photography. Excellent customer service.

Rightmove is my go-to site but why isn't it possible to search for a detached bungalow ONLY - it brings up all bungalows AND all detached properties AND land????? It would be good to be able to search for other features such as a downstairs toilet.

A great place to search for homes. The team behind the app are very responsive to developing it further by implementing suggestions. Many thanks to the customer experience team. ☺️