Prompt and polite reply
Ursie replied promptly, politely and actually read the email and forwarded to the team in question

10 months ago
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their s... See more
10 months ago
Great customer service, you couldn't ask for better.
Ursie replied promptly, politely and actually read the email and forwarded to the team in question
Prompt response from Cheryl as always
After a having issues with my email and having to send things through needed a couple of times, Jessica was very clear in advising me what was needed and now I am going to be able to move in a few days which I didn’t think would happen - thank you!
Operator Jessica was very excellent in answering queries and was instrumental in solving the peculiar issues with our reference process. Perfect service!!!
The Operator Cheryl Hine Was outstanding and went over and beyond with helping me with my list of issues. She really is an asset to your company and one you should consider for future promotion. I had a really amazing experience Thank you for the support Regards Mark
Tonicha Hughef took ownership of my enquiry and she performed 150% on point! For some reason I could not find a report on my CRM system and could not see it on Rightmove portal and she managed to send report to me ASAP. Thanks a million Tonicha!
Very helpful! Quick on the answers i needed and they provided me with services to make my life easy and safe in the new home! Thank you Rhea Thomson!
Cheryl is very knowledgeable, friendly and has such a great manner. I feel I’m in good hands.
We are in the process of moving in to rented accommodation and had the pleasure of dealing with Tonicha. She was very professional and explained the requirements succinctly and clearly. Thank you.
Cheryl was very thorough and helpful
Spoke to Rhea today who called to arrange insurances for my new home, she was very friendly and professional from the beginning, providing clear information for me to be able to make my decisions to suit my needs and requirements. Thank you Rhea
Query resolved quickly with regards wrong images for my previous house on sold prices. Thank you Charlotte, Ian H
I spoke to Donna today about setting up my insurance and broadband for my new flat, she was a massive help and made the process very straight forward. Thank you for the help.
Prompt respond, great experience
I dealt with Nicole today to set up tenant insurance for my new house. She was great, informative and quick with setting it all up. Good job Nicole!
Rebekah was incredibly supportive and understanding when trying to obtain my reference from my previous Landlord - there were a number of issues trying to make contact with them and I was kept informed each step of the way.
Cheryl Hine provided excellent assistance, solving an IT issue. She was extremely professional and helpful
Megan was lovely to deal with and extremely professional in helping me set up my liability and contents insurance as a tenant, she explained everything thoroughly and made it all so easy! Something I would have struggled with alone.
I have emailed them 4 times on an Italian property with absolutely no response. My Agent has called them in their Italian Office from Italy on a Saturday at 10:00 a.m. with no answer or response.
Swift response by Cheryl and problem solved easily with the clear directions given. Lorraine G
Based on analysis of 168 reviews rated 1-2 stars for Rightmove
“Instead, the customer has to spend hours wading through nonsense, misrepresentation and evasiveness in order to ident...”
“Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for a...”
“Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insist...”
“The response below is unacceptable”
“you can tell who their customers are by the fact that there is no report button on the listings”
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Rightmove is the UK's leading property website, specializing in facilitating the buying, selling, and renting of residential and commercial properties. The platform offers a comprehensive range of listings, enabling users to search for homes, new builds, and investment opportunities across the country. Rightmove also provides tools for property valuation, allowing homeowners to assess the market value of their properties. Targeting both individual consumers and real estate professionals, Rightmove serves a diverse audience that includes homebuyers, renters, landlords, and estate agents. The website features resources such as property news, guides on energy efficiency, and insights into housing trends, aimed at enhancing the user experience. With its extensive database and user-friendly interface, Rightmove aims to simplify the property search process for its customers.
Rightmove receives a mixed response from users, with many praising its customer service and user-friendly website, while others express frustration with various issues. Reviewers highlight the helpfulness of staff, noting quick resolutions to problems and a generally positive experience when interacting with representatives. The platform's flexibility in property searches and recent updates to filtering options are also appreciated. However, significant complaints arise regarding the accuracy of property listings, with some users reporting outdated or misleading information. Additionally, the new website design has drawn criticism for being slow and difficult to navigate. Overall, while many customers enjoy the service and find it effective for property searches, the negative feedback regarding site functionality and property accuracy cannot be overlooked.
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