Great customer service!
Customer service at its best!! Catherine was very helpful making sure I had the right size airvest and was very responsive when I had a question about recharging the vest just before a lesson.
Order didn’t work (my fault, ordered wrong item), but owner went above and beyond to advise me and make sure my daughter was getting a safe vest. Awesome customer service here, will shop again.
Catherine has the best selection of safety equipment. She is also incredibly knowledgeable and passionate about safety and is able and willing to answer all questions. I have made several purchases from Ride EquiSafe and have been impressed with the customer service every time. Highly recommend!
I am very happy with my Horse Pilot Air Vest. Ride Equisafe worked with me to select the best vest for my needs. The agent i dealt with was very knowledgeable and helpful. I was leaving in a week for a horsrshow and she was able to ship it out the very next day. I highly recommend Ride Equisafe.
From start to end my experience was amazing. All of my questions were answered, I felt like I could make an educated decision, and thanks to Catherine I ordered the correct size vest and I love it
Based on analysis of 16 reviews rated 1-2 stars for Ride EquiSafe
“The company shipping was great”
“taking more than 2 and a half weeks to answer me if they will accept a return on a $900 air vest”
“Really terrible customer service… Appalling actually”
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Ride EquiSafe is a dedicated equestrian safety and apparel superstore that specializes in providing high-quality safety gear for riders. The company offers a comprehensive selection of products including air vests, body protectors, helmets, and various accessories designed to enhance rider safety and comfort during equestrian activities. With a focus on expert demos, fittings, and safety guidance, Ride EquiSafe aims to equip riders with the knowledge and tools necessary to ride confidently and securely. Targeting equestrians of all levels, from casual riders to competitive athletes, Ride EquiSafe caters to individuals seeking reliable safety equipment and expert advice. The website features a broad range of trusted brands and various product categories, ensuring that customers can find the right gear tailored to their specific needs and riding disciplines. Through its commitment to safety and style, Ride EquiSafe serves as a one-stop destination for riders looking to prioritize their well-being while enjoying their equestrian pursuits.
Consumers consistently praise Ride EquiSafe for its exceptional customer service and product quality, particularly highlighting the knowledgeable staff who provide personalized assistance and fast responses to inquiries. Many reviewers express satisfaction with their purchases, especially air vests, noting that the fit advice is accurate and helpful. However, some customers report issues with delays in receiving their orders, particularly concerning the availability of specific sizes and colors, such as the navy vest. Despite these occasional setbacks, the overall sentiment remains overwhelmingly positive, with many stating that Ride EquiSafe is the go-to place for equestrian safety gear. The combination of great service and high-quality products solidifies a strong reputation in the market. Overall, the majority of reviews reflect a highly positive experience.
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