Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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I would like to thank all the staff at Richard Kendall Estate Agents but would like to say Amber was amazing. Her attention to detail was second to none and all the updates regarding the purchase of our new property were relayed back to us on a weekly basis. She went above and beyond when things got a little challenging and ensured we were always kept up to speed. Based on the service I received I would not hesitate to recommend Richard Kendall to anyone. David
Date of experience: March 24, 2025
US
We had a very long and challenging sale process but Richard Kendal supported us throughout. Such positive team at the Normanton branch who kept us informed throughout, worked tirelessly on our behalf and really made sure we got over the line with the move as quickly as possible. I would highly recommend!!!
Date of experience: March 24, 2025
I have used Richard Kendall several times and each time they have given outstanding service especially Mandy. She always kept me informed as to where the chain was up to and was very proactive in finding out where the delay was. Their service is second to none and I would definitely use them again and recommend them to friends and family.
Date of experience: March 23, 2025
We had a very bumpy ride selling our home but the staff at Ossett Kendals were excellent, especially Mandy who looked after us throughout, going above and behond with extra phoncalls and updates of progress. We were very happy with the service provided and would recommend them in an instant.
Date of experience: March 22, 2025
US
Karen Marijewko has looked after my sale throughout. Karen was superb looking after every detail, ensuring that I had a reliable purchaser, following up actively and keeping me fully informed. Karen chased the lawyers and made the sale go through. Thoroughly amazing. Karen goes the extra mile. Thank you
Date of experience: March 22, 2025
US
From the start of the process we felt our needs were met we were allocated designated staff C&S who were our main contact. Communications were timely and phone calls returned promptly. When issues arose linked to managing the chain we were kept in formed of action. Staff were friendly and professional maintaining a weekly contact day and more as needed. We thank Kendall’s and C&S particularly for their service and management of the completion process
Date of experience: March 21, 2025
Words cannot describe how smoothly our process has gone thanks to our agent Amanda. We could not have gotten through it without her in our corner and her calming personality throughout the whole process. We will definitely choose to use Richard Kendall again with a specific request for Amanda if we are ever crazy enough to move house again!
Date of experience: March 20, 2025
Karen was extremely supportive, well organised and efficient. We experienced difficulties with our solicitors and Karen was always on hand helping us navigate and get our purchase completed, highly recommend. Many thanks again. Becky and Peter
Date of experience: March 20, 2025
US
Richard Kendall were amazing with the process of us buying our first home and kept us updated weekly with the progress of both ours and the sellers stages of purchasing their next home. Leah Appleton from the Ossett branch was fantastic, professional and kept us reassured throughout the 5 month process. Thank you all at Richard Kendall!
Date of experience: March 20, 2025
