Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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US
As my property was leasehold and two others in the chain were also leasehold, it was a very long-winded process however, both Catherine & Shireen were always on hand to help and offer their support. Despite endless hurdles they were as committed as I was to ensure the sale of my apartment went through. Many thanks to you both for helping me finalise the sale, allowing me to buy my new dream home 🤗
Date of experience: March 28, 2025
Extremely happy with the level of service this company gave to us. Any question was no trouble for them to help us along the way and comunicating with the seller if we had a query Many thanks
Date of experience: March 28, 2025
Elizabeth Cooke managed the purchase of my property. Liz kept me regularly updated throughout the entire process and was a pleasure to deal with, thank you.
Date of experience: March 28, 2025
A very professional and competent support from the staff at Richard Kendall, who kept me fully updated throughout my sale process. This is the second time I’ve used them in the Wakefield area and wouldn’t hesitate to use them again.
Date of experience: March 28, 2025
Amber has been extremely helpful throughout my purchase, always on hand with an update or to answer any questions I've had.
Date of experience: March 27, 2025
US
We have sold several houses over the years with Richard Kendall’s . It’s been an absolute pleasure dealing with Elizabeth Cooke , She has kept us fully informed every step of the way . She has worked tirelessly to meet the deadline speaking to all involved & even the legal teams , can’t praise her enough . She & other staff have been polite , professional throughout . Thank you .!
Date of experience: March 27, 2025
Fantastic communication through process, thanks especially to Elizabeth Cooke. Very helpful for us as first time buyers; highly recommend!
Date of experience: March 27, 2025
US
Excellent service from Richard Kendall Wakefield .. all the staff were really friendly always kept us informed with what was happening with the house..A huge thankyou for Donna and Joanne who dealt with the sale of our house too no problems what’s so ever Thankyou Richard Kendall
Date of experience: March 27, 2025
US
Excellent service from Richard Kendall Estate Agents, Pontefract. All staff are very friendly, especially Amanda Dyson, who dealt with us. We are happy our sale has finally gone through, trying times at the moment with frustrations all around. However always dealt with professionally. Thank you
Date of experience: March 25, 2025
I wish there was an option for no stars! UTTERLY DISGUSTING. The way i have been treated is unbelievable, i have been made to feel like all they are bothered about is the money. Guilt tripping into bringing a completion day forward even though ive made it clear this is not possible for me. Every staff member i have spoke to is rude and i think they need a long long training day on how to interact with people. NOT GOOD ENOUGH, SHUT THIS COMPANY DOWN!
Date of experience: March 25, 2025
