Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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US
The team at Richard Kendall have been helpful throughout the whole process, every question answered, always happy to help even when it was not their responsibility to answer or help. So thanks very much we would recommend Richard Kendall to anyone buying or selling a property…
Date of experience: June 23, 2022
US
Can not Fault Richard Kendalll at all absolutely amazing, looked to buy my first ever buy to let property. Karen Preece was absolutely amazing so prompt with replied and she also give me weekly update was soo engaging, can not fault her at all. I want on holiday and she was soo accommodating in terms of efficient replies via email at all sorts of times. AND guess what she was soo efficient and gave me the news that the keys was ready for collect before my Solicitors. She answered any questions I had and put me in the right direction in terms of understanding what to do as it was my first every purchase and I was clueless. Helpful, professional would defo recommend and use richard kendall again. Thank you again Karen Preece :)
Date of experience: June 22, 2022
US
We put our house on the market in October and completed in June, Joanne and Amanda went above and beyond from start to finish. Through chains falling through to solicitors making huge errors that caused a delay that resulted in us exchanging at 4pm and completing the following day, Amanda and Joanne continually contacted the entire chain and their respective solicitors to constantly push things to achieve the completion date and kept us in the loop throughout. Helpful, professional and personable. Would recommend and use again without a doubt! Thank you both!
Date of experience: June 16, 2022
I've used other agents in the past but Kendalls were helpful every step of the way. They followed up and kept us informed off progress.
Date of experience: June 13, 2022
The agency delivered exactly what it said it would. Though the selling process was long-winded I felt that I was kept informed of progress by the very helpful negotiators. The initial guidance on the asking price seems to have been spot on.
Date of experience: June 12, 2022
We were very pleased working with Richard Kendal agency and especially many thanks to Elizabeth who was a lovely lady and helped us an the way to getting the keys to our new house. Really recomand them!!!
Date of experience: June 10, 2022
From start to finish, dealing with Richard Kendall was a pleasure. Nothing was too much trouble and it made for a smooth process to collection of our keys for our forever home.
Date of experience: June 6, 2022
Dealt with Mandy at the Ossett branch for house sale. Excellent service kept in contact on a regular basis. Always on the end of the phone if we had any questions. Would highly recommend
Date of experience: June 4, 2022
We were very pleased with the service we received from valuation, through sales to on-going updates as we worked to completion.
Date of experience: June 4, 2022
