Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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richardkendall.co.uk861 total • Write a review
Helpful throughout the process, they even helped break down most of the jargon into bitesize English! Very happy with the outcome. Many thanks to Richard Kendall and all staff there.
Date of experience: June 2, 2022
Very good service from Richard Kendall Estate Agents, particularly Karen Preece. She kept me well informed and always responded quickly and efficiently so thank you Karen.
Date of experience: June 1, 2022
Professional team . Liz is very helpful and really nice person. Thank you!
Date of experience: June 1, 2022
Great experience from start to finish. Kept well informed and made to feel comfortable asking any questions. Karen was really helpful.
Date of experience: May 27, 2022
Karen Preece dealt with the purchase of the property we own in a very professional manner . She kept us updated all the way through to completion. She was very knowledgeable and friendly and a credit to the firm . Thank you Karen
Date of experience: May 27, 2022
First class service received from Kendall’s yet again. We have dealt with Kendal’s for many years and always found Amanda, Joanne and the team to be professional and motivated throughout the sales process. Thank you for such a great result. Jo & Neil
Date of experience: May 24, 2022
Karen Preece has been great through a very long and complicated process. Kept me informed of all correspondence between both sides and taken great care and understanding to make sure I was ok when things got though. Karen is a true asset to Richard Kendel.
Date of experience: May 23, 2022
We cannot fault the service that Richard Kendall Estate Agents provide. Amanda & Joanne from the Wakefield branch kept us up to date every step of the way and we would not hesitate recommending Kendall's to anyone else. We wouldn't use anyone else!
Date of experience: May 23, 2022
From start to finish Richard Kendall's staff were always very helpful. Karen Preece was especially helpful and reassuring in a process that became very drawn out and didn't always go smoothly.
Date of experience: May 23, 2022
