Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Kendals of pontefract have done a fantastic job on my purchase recently,I couldn’t be happier with the speedy replys to all my emails and enquiries. Basically it was all down to Sarah Longden,she’s a star.
Date of experience: October 19, 2022
US
I cannot recommend Sarah Longdan enough, her persistent and communication was key for me and the seller, we communicated through Sarah as our solicitors were both non responsive at time, it was frustrating for us as it was taking over 5mths to buying my property. Most emails were replayed straight away, I was never left waiting long. Brilliant service from beginning to nearly end!!
Date of experience: October 13, 2022
US
I would like to express my upmost gratitude to Karen Marijewko. Karen has gone above and beyond to support myself throughout the process of selling my property. I would highly recommend Richard Kendall purely based on the fact that Karen is employed by this company. She has been persistent in chasing solicitors and buyers to ensure that the sale proceeded as smoothly as possible under extremely vexing circumstances. Whomever is reviewing this, please pass on my thanks and highest regards to Karen, she is such a hardworking and empathetic individual who has made this process bearable.
Date of experience: October 13, 2022
Really helpful team at Richard Kendall, prompt replies and happy to facilitate further viewings and communications with the vendor. Importantly chased op solicitors to expedite the transfer of the property.
Date of experience: October 9, 2022
Helpful staff who are easy to get hold of, the property process is in itself a challenging one despite this we had a successful outcome with the help of Kendals staff
Date of experience: October 7, 2022
Very helpful and always kept me up to date when solicitors wouldn’t. Thank you for making my purchase quick and easy.
Date of experience: October 3, 2022
US
From start to the finish of my sale all parties we spoke to at Richard Kendall acted with high levels of professionalism. Special thanks must go to Karen Marijewko who kept me informed of events as they unfolded. Emails and phone calls were always answered quickly and efficiently. Karen was extremely supportive throughout the sale process and acted as a much needed intermediary between my buyer and their solicitors. With Karen's help and support an extremely stressful situation was made much easier. Thank you Karen. Linda Redfern
Date of experience: October 3, 2022
Suzanne and colleagues were brilliant - very patient when I had a wobble and always keeping me up to date with where we were. Brilliant service.
Date of experience: October 1, 2022
Karen Marijewko has been superb with dealing with a long, complicated and at times stressful sale of my late mothers property. Karen has kept me updated regularly and acted as a much needed go between with both the buyer’s and solicitors. I was kept informed of viewings and received feedback from each, my calls and emails were answered quickly and professionally. All in all very good though glad it’s all over now! Thanks Karen and team.
Date of experience: September 30, 2022
