Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Amazing team! Very attentive and friendly. I would highly recommend Richard Kendall if you are buying or selling your property. We bought our property and it is a lovely home, a big mention to Karen @ Wakefield especially who helped us throughout the whole process!
Date of experience: November 4, 2022
US
Great service from Kendalls through the process. The staff at the Ossett branch were very friendly, helpful and kept me informed of what was going on during a stressful time. Donna and Suzanne in particular were amazing and went above and beyond to reassure me and keep pushing the process along.
Date of experience: November 3, 2022
With grateful thanks to Karen Marijewko who made the recent purchase of my property relatively stress free, by keeping in touch with a weekly update on the progress of my purchase. Karen really did provide a professional service. I wouldn't hesitate to recommend Karen in the future.
Date of experience: October 31, 2022
As we were moving abroad, we first rented and then sold our house through Richard Kendall. Got very professional service from them, especially Lucy and Alison (in the sales team) and Amy (in the lettings team) who we were dealing with directly. Each viewing was followed up for feedback (which wasn't our experience with the previous estate agents who were marketing our house). All viewings were done accompanied by a member of Richard Kendall's team as per our request. It would have been nice if this was the same person each time as sometimes, the person was totally new to the house, hence not in the best position to highlight the strengths of the property. Overall, a well rounded experience.
Date of experience: October 31, 2022
It was a pleasure using the services of Richard Kendall Estate agents. Amanda and Joanne provided excellent service in helping us sell our property. They are professional, friendly and tirelessly hardworking personalities who made the whole experience of selling a property a positive one. I highly recommend using Richard Kendall if you are looking to sell a property, first foremost because of their dedicated and wonderful staff.
Date of experience: October 26, 2022
Having never let out a property before and having zero knowledge of what was involved, Jessica Judd and Matthew Hemingway guided and supported us through the entire process. Jessica was always on hand to answer any questions we had and offer advice. We would 100% recommend using Richard Kendall and we would like to thank them for making the experience quick, very positive and stress free.
Date of experience: October 26, 2022
As a person who lives abroad, it was very difficult for me to rent out a house in England. Thanks to the helpful and experienced people in Richard Kendall, especially Jessica Judd and Matt Hemingway, the process was quite easy and smooth. Thank you. 😊
Date of experience: October 23, 2022
Donna & Suzanne were always friendly, courteous and efficient. We appreciated that they always kept us informed throughout the process.
Date of experience: October 22, 2022
A big thank you to Karen Marijewko whose expertise and professionalism helped us through a very stressful time.How refreshing to have someone so understanding and friendly on the end of a phone who will chase things up on your behalf and keep you informed. We wouldn’t be settled in our new home now if it wasn’t t for Karen s help and advise.
Date of experience: October 21, 2022
