Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Elizabeth Cooke handled the purchase of our first home with positivity and professionalism throughout. I received updates on our purchase every week, even if the update was that “there is no update”. Liz handled all of our (potentially silly) first time buyer questions, and always reassured us that we were on track, and that we would get there in the end. She would chase up our solicitor, and the sellers solicitor, before we even needed to ask.
Date of experience: April 9, 2025
US
Very good experience from start to finish with Richard Kendall. Mandy looked after us and she was brilliant throughout always keeping us informed, helping us make difficult decisions and guiding us. Can not reccomend her enough. Excellent service. If you are thinking of selling your home mandy at Richard kendall all the way. Thankyou Mandy.
Date of experience: April 9, 2025
Lucy was great great selling our house .From start to finish . we were well informed all the way though. I was also dealing with Richard kendall at Normanton bying our new house and was also well informed , Would use again .
Date of experience: April 9, 2025
US
From the outset it was a privilege to converse with Karen Marijewko. She made the whole process very straightforward. The Richard Kendall software system updating me regularly with viewings was extremely good. Overall a simple, clear and efficient process. Highly recommend this company and Karen.
Date of experience: April 4, 2025
A very good experience with Liz at Richard Kendals. She was always in touch either by email or phone call. I would highly recommend RK. For buying and selling. Thank you to Liz and everyone at RK. Excellent customer service.
Date of experience: April 4, 2025
Excellent service. Can't rate Leah enough at Ossett branch. She went above and beyond to get our completion through before the end March.
Date of experience: April 1, 2025
We would like to thank Catherine and Shireen for working so hard in our selling/buying. They were so knowledgeable, polite and extremely helpful. They gave us lots of support. All the other staff were helpful too, especially Margaret. Thank you so much. Kind regards, Sue and Keith.
Date of experience: April 1, 2025
Elizabeth Cooke did a great job selling the house and keeping me informed all the way.
Date of experience: March 31, 2025
US
I want to say a massive Thank You to Karen Marijewko from the Wakefield Branch , for her continued help and support in our sale . She answered everything we needed to know and more and got lots of updates throughout the process , thank you Karen .
Date of experience: March 30, 2025
Really helpful and friendly. Made sure i was kept up to date with all developments and helped everything go smoothly and quickly.
Date of experience: March 29, 2025
