Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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It wasn’t ‘what’ made our experience great, it was ‘who’. Sarah was truly amazing, especially when the purchase looked as though it was doomed. She was the calm in our chaos & showed such care & dedication to our case. It wouldn’t have happened without her & we can’t thank her enough.
Date of experience: November 14, 2022
My partner and I have just purchased our first property through Richard Kendall. Donna and Suzanne have been amazing throughout the process, updating us weekly on progress with the purchase. I highly recommend Richard Kendall. Thank you Donna and Suzanne for all your help! Charlotte and Reece
Date of experience: November 10, 2022
Good communication the whole way through and quick to answer any queries or concerns. Recommend Richard Kendal as a brilliant estate agent to use
Date of experience: November 7, 2022
I had a great experience using Richard Kendall for when it came to selling my property. Karen Marijewko was fantastic throughout. Karen kept me up to date at each step throughout the sales process and as it was my first property sale, I had lots of questions. Karen was always on hand to answer questions and made it seem very easy and painless to complete on the sale. Thank you to Richard Kendall and thank you especially to Karen Marijewko! I couldn't recommend RK + Karen highly enough!
Date of experience: November 5, 2022
US
We put our property on the market with Richard Kendall and we couldn't have asked for better service from them. We were taken through our journey with the help of Karen Marijewko who kept in contact with us throughout. We just sat back and relaxed as Karen dealt with everything and made it all so easy with her great personality. Thank you so much it has been a pleasure dealing with you. Chas and Kim
Date of experience: November 5, 2022
We just sold our house using Richard Kendall. We felt they offered a realistic and fair valuation as they know the Wakefield Market so well. This helped us get a good amount of viewings and interest. Once we had an offer, Joanne and Amanda at the Wakefield office were really helpful, and kept us informed and made contact with the relevant people. We really appreciated this, particularly in the last couple of weeks before exchange and completion. It was the first time we had sold a property and appreciated the support at each step. Would definitely recommend. Thanks!
Date of experience: November 5, 2022
