Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Many thanks to Karen Marijewko in the Wakefield office for her persistence over the past 5 months in making sure our purchase went through!
Kendal’s gave excellent professional but friendly service. Liz , In particular went out of her way to keep me updated and chased things up for me. I would highly recommend the company for Selling or buying from. I send them years ago and the service is still of a high quality 10/10
Extremely helpful from the valuation right through to completion. Sarah kept us fully informed every step of the way. Would definitely recommend.
Thank you to Donna and Suzanne at Richard Kendal Ossett who went above and beyond to help complete our recent house sale. Excellent service. Jane & Stuart 24th January 2023
Absolutely fantastic service from first meeting to last phone call. Mandy who worked with us went above and beyond, nothing was too much. Amazing she is. I will definitely recommend Richard Kendall to everyone.
Thank you to Karen and the team at Normanton Branch.who worked hard for over 7 months to ensure sale and purchase was completed and was faced with many hurdles along the way. Thank you Karen for your kindness, professionalism and resilience throughout.
Mandy at Richard Kendall Thankyou for everything. You had done such a wonderful job, painstakingly liaising between everyone. Your professionalism and compassion are to be commended. Nothing was too much trouble and always helpful and would resolve wherever possible. Customer service was expectional.
We have just purchased a house & Richard Kendal were the agent. Initial extreme disappointment with the very limited viewing time given & the rushed nature (also applicable to other viewings of different properties they were selling). That said afterwards once in the purchase process the service given by Karen Marijewko in particular has been excellent. Gave updates every week as promised & assisted with all elements of what turned into a complex purchase process for us. I only have experience as a buyer with this agent but if I were to market a property and Karen was acting on my behalf I would be very confident in her professionalism, ability to take instruction and importantly maintain an awareness of what’s going on & update me, which unfortunately is not the case with all agents.
From the start of our house move journey everything was going to plan and very smoothly and we had a buyer with in 48 hours of putting our house on the market, Sophie would continuously keep me updated and was on hand to answer any questions that we had. In the middle of January we had some very sad news that we had lost our baby and I had to have a life saving operation. The week of my return home from hospital we had to make a decision to move out of our property as there was some complications with one of the sellers in the chain and if we didn’t move then the whole chain was about to collapse. From the bottom of our hearts we are truly grateful for how Sophie dealt with the whole situation, she took over everything for us and really took the pressure and stress away from us allowing us to grieve our loss and focus on my recovery. I am usually the one who would deal with these situations but due to been very unwell my partner had to take over, Sophie explained everything to him and reassured him and went above and beyond for us both. If we hadn’t of received the amazing service and care that we did I don’t think we would be moving into our new home with the situation that we are in because that would have been too much to handle on our own. Thank you so much Richard Kendall , Sophie you have been amazing and you are an asset to the company. I really do hope that this reaches your manager and you get the recognition that you deserve.
