Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Really pleased with the service from Richard Kendall in Normanton, all the staff were helpful and enthusiastic, Allison was excellent from start to finish, doing all possible to get the sale completed with great communication. Would be happy to use their services again.
Date of experience: April 28, 2025
Many thanks indeed to the staff at Richard Kendall, especially to Suzanne and Donna. It wasn't easy to sell our house and it took some time, which was quite frustrating, but Suzanne and Donna were professional, supportive and positive throughout. We wouldn't hesitate to recommend them. Five stars are not enough!
Date of experience: April 26, 2025
they are the most racist and their discriminate people that are on benefits if you're white you're not allowed to have a house they want you to suffer do not go to this agency they just want to waste your time they are the most racist agency of ever come across
Date of experience: April 24, 2025
This Company deserves a 5 STAR rating, more if the stars were available !! All the staff are very good , efficient, professional and carry out what they promise. You are never ignored. However Karen (Associate Director) is OUTSTANDING. Her passion, efficiency, commitment, knowledge and expertise is phenomenal and it goes above what is expected. An absolute ASSET , please make her a full Director ! Also a shout out to Andrew, who is also excellent, he was professional, friendly, knowledgeable and respectful of our home and his fantastic pictures and drone shots helped to sell our home. Thank you Richard Kendall, you have fabulous staff.
Date of experience: April 23, 2025
We have had the pleasure of Amy from the Horbury office helping us secure a property, she was very helpful and was quick to answer any questions from us, we will definitely be recommending to friends and family. Thank you again
Date of experience: April 17, 2025
I just got my new home through Richard Kendall and the process was very smooth, They were very helpful.
Date of experience: April 17, 2025
US
I recently used Richard Kendall to secure a property. The agent who was working with me was Alice Duckett. I found Alice to be extremely proactive and pleasant to support me in securing the property. She was always available on request and contact was extremely easy. She was fast to get the information I needed and made the process stress free and without delay. Very charming person and very happy customer. Thanks Alice and the team!
Date of experience: April 15, 2025
I have recently purchased a property with Richard Kendall’s, and was extremely happy with the service that was provided.. without the help and hard work from Mandy I think the purchase would of taken much longer.. Mandy helped me through out the whole process dealing with solicitors vendors and some really good advice, and would strongly recommend Thank you James
Date of experience: April 14, 2025
Great team especially Alannah
Date of experience: April 11, 2025
Cannot thank the Richard Kendall team enough for their support and hard work for both our purchase and sale. Particularly Shireen Smith and Catherine Kilburn who worked incredibly hard right throughout and were always available when needed. Would highly recommend!
Date of experience: April 10, 2025
