Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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We’re currently at the end of the process of purchasing our first home and Leah at Richard Kendall has been absolutely amazing from start to finish! The weekly courtesy calls and updates have been great and she has been so accommodating in answering any and all questions we’ve had as first time buyers, as well as chasing up any updates every week to keep us in the loop. Honestly couldn’t recommend them more, thank you so much!
Date of experience: May 20, 2025
US
A big Thankyou to Liz & all at Kendall’s for handling the sales of our parents home . It’s been a long a difficult one with having a difficult buyer in the chain & not being able to make contact for updates . liz persevered so hard even though it was frustrating for her and very difficult for us as a family selling our parents home . We all got the outcome we all wanted in the end . Thanks Liz , Julie & Chris .
Date of experience: May 19, 2025
US
I bought a property through Richard Kendall, which Exchanged & Completed on 16th May ‘25. As with most property deals there were bumps in the road but Karen Marijewko was an absolute diamond. She was proactive and persistent and really drove things forward. I can’t thank her enough, she is an asset to the company.
Date of experience: May 18, 2025
Continuously kept me in the loop with the progress on my sale and was happy to chase solicitors on behalf of both parties! Karen Marijewko was my contact at RK and she was fantastic in obtaining and sharing updates! I would defo recommend RK having used some of the larger chain estate agents recently as you seem to get more of a personal touch! I would question some of the solicitors recommended by RK as we didn’t have a great experience but luckily Karen helped deal with the lack of update/contact we were missing and push on our behalf !
Date of experience: May 17, 2025
All the staff were fantastic from start to finish, very productive, professional but friendly & kept us up to date throughout the entire process. Competitively priced too. Karen Marijewko is so lovely & helpful, a delight to work alongside, pleasure to deal with her every time.
Date of experience: May 13, 2025
US
A massive thank you to the staff at Richard Kendal, especially Amber Hamilton who made the process of selling our house very easy, always a happy voice on the other end of any phone calls and very professional, nothing was too much hassle for her and she dealt with any enquiries quickly and professional. Thanks again .
Date of experience: May 12, 2025
Amazing experience from start to finish, Leah in the Ossett branch was so helpful, and really went above and beyond for me with my new house purchase, thank you again for your star quality service! I shall always recommend Kendall's! thanks
Date of experience: May 6, 2025
Amanda always kept us updated on the progress of our sale, by phone and email. She also always returned our calls. She was friendly and professional at all times.
Date of experience: May 4, 2025
