Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Very professional service and kept well informed throughout. Amanda was particularly wonderful and sorted any queries. Thank you so much! Will 100% recommend and re use 😊
Date of experience: June 14, 2025
Richard Kendall inspired confidence from the start. We’d changed to them after a disappointing experience with another company. We were kept informed at every step of the process, with a weekly update, and you really had the impression that your sale mattered. Also, very competitive rates. I would happily recommend.
Date of experience: June 14, 2025
US
I’ve used Richard Kendall a few times over the years for both buying and selling and I would highly recommend them. I’ve just completed on a sale and my main contact was Elizabeth Cooke at the Wakefield office, I can honestly say she was brilliant from start to finish! Friendly, highly knowledgeable, excellent communication and got the sale through quickly and smoothly
Date of experience: June 12, 2025
Alannah was, and is attentive to all of our questions and needs throughout the process of renting the property, and addressing any queries or teething problems that have arisen during the move. Very happy with her service, and would recommend Richard Kendall to anyone.
Date of experience: June 8, 2025
Alannah has been and continues to be really helpful in the process of our move up to Wakefield. Everything has run smoothly and she is responsive to our questions and needs. We're really happy with the service we've had at Richard Kendall.
Date of experience: May 31, 2025
I sold my house through Richard Kendall and Elizabeth Cooke was my point of contact. She was amazing - kept me updated with the progress of everything weekly, ringing round everyone; was happy to answer any questions I had and was the only person who could update me on the goings on. She is the only reason I have any form of sanity still intact and I would highly recommend her.
Date of experience: May 27, 2025
We sold out flat through Richard Kendall, working mainly with Karen Marijewko and we could not have had a better experience than we did. Karen kept in touch through the full process without any prompting required, she was so supportive and helpful! We really couldn’t have asked for more from the agency in general but especially from Karen. The process wasn’t the smoothest but Karen helped move it along and always kept us in mind to get us the best experience, we are so grateful for everything Karen has done for us!
Date of experience: May 27, 2025
Elizabeth Cooke went above and beyond to get our sale over the line, she dealt with everything in a diligent and professional manner and was a pleasure to deal with. She kept us informed and up to date on a regular basis which was really appreciated, thank you very much.
Date of experience: May 20, 2025
