Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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richardkendall.co.uk861 total • Write a review
US
Thanks to everyone at Richard Kendall for their friendly and efficient service. In particular thanks to Donna and Joanne who were excellent, sparing no effort to chase and deal with a particularly difficult and extended chain. They were always happy to help and kept us fully informed in a pleasant and reassuring manner. Thank you both Peter and Joan
Date of experience: November 3, 2024
I would like to thank Richard kendall's for the efficient and excellent customer service they provided during the sale of my property. Which helped in what can be a stressful period flow smoothly. I would also like to personally thank and mention staff members, Catherine and Shireen for their regular feedback and their efficiency in dealing with the Solicitors and all other matters concerned during the sale.
Date of experience: November 3, 2024
US
Once again we have used Richard Kendall’s in Wakefield to sell our property, Joanne and Donna were great and the customer service was excellent, keeping us informed of the progress. The whole experience went very well from the start to finish, would recommend Kendall’s for anyone who is thinking of Selling/Purchasing. Thank you once again to Joanne and Donna and also the rest of the office team. Mr & Mrs Noble
Date of experience: November 1, 2024
Really helpful and kept me informed about my house sale.
Date of experience: October 31, 2024
Really helpful - Always called me back Spot on Leah was really good at chasing up vendors/solicitors thank you!
Date of experience: October 28, 2024
US
We have had the best experience of customer care with Amber. I would recommend Richard Kendall everyday of the week. Our home had the most beautiful photos/video taken by Richard Kendall’s, from the beginning we have been so impressed! We have been kept up to date every week since our house went on the market back in June. Amber went above and beyond to get updates from the rest of the chain/solicitors. Many people dread the house moving process but I can honestly say, it hasn’t been half as stressful as we thought and that is mainly down to Amber for always keeping us in the loop. Thank you so much, we honestly couldn’t have done it without you!
Date of experience: October 28, 2024
Excellent service by Amanda at the Normanton Office. We had tried one other estate agent before Kendalls but they let us down by promising lots and delivering noughts! Amanda and others kept us fully in the picture. I can't recommend the overall service enough.
Date of experience: October 27, 2024
Karen Marijewko was excellent throughout my purchase. She kept up to date on everything and always got an answer for my questions.
Date of experience: October 17, 2024
