Review summary

Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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No-one turned up to the viewing

Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said β€œwell it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.

Mandy Bennett Ossett branch.

Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!

Professional, Personal, Efficient Team

As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen πŸ˜ƒ. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes πŸ₯°. Thank you.

pc
Outstanding support- Karen Marijewko

I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent β€” they are simply excellent at what they do.

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All reviews

861 total β€’ Write a review

Showing 151 - 160 of 857 reviews
KH
5 out of 5 stars

Everyone was super helpful

Everyone was super helpful, every response was quick and speedy. The whole process of renting with Richard Kendall was a positive experience and would definitely recommend

Date of experience: December 12, 2024

K
5 out of 5 stars

Personal Touch at all time . Simply the BEST

Caring , considerate and passionate this is Amber in 3 words . She simply went above and beyond for us . If you want an estate agents that cares and treats you as people not just a number use Richard Kendall. Amber , Amanda and the whole branch were simply FANTASTIC for us . It wasn’t the easiest journey however Amber was determined to get us over the line and she did just that . For such a young person she is a natural in this industry and will not let you down. Simply the best from a great team . Thank you everyone for all you did . Trust in an independent estate agent for the personal touch and the relationship that will hold your hand through your journey . 5 star and many more

Date of experience: December 11, 2024

GW
5 out of 5 stars

The Estate Agent

We had to sell our property in Ossett while living in a different part of the country with all the problems that entails but the task was made easier for us because of Mandy Bennett of the Ossett office. Whatever problem we had Mandy rose to occasion and sorted it out without any fuss. We couldn't have asked for a more capable person to organize the selling of our house. We needed someone to maintain the garden, she found someone for us. As the house was empty we needed someone to check the house and heating on a regular basis, she organized that for us. Nothing was above or beyond the call of duty, she even liaised with the buyers on our behalf as we weren't around. She was always professional as well as being lighthearted and humorous and was a delight to talk to. Thank you Mandy. p.s. We think Mr. Kendall should give you a pay rise.

Date of experience: December 11, 2024

JS
5 out of 5 stars

A big Thank you to Karen Marijewko

A big Thank you to Karen Marijewko , throughout our sale Karen has kept us informed at all times and has been totally professional .Thank you Karen and team πŸ‘

Date of experience: December 11, 2024

C
5 out of 5 stars

Elizabeth Cooke was fantastic

Elizabeth Cooke was fantastic! She went above and beyond to chase our buyers solicitor who was unresponsive on numerous occasions. I would always use Richard Kendall and would recommend anybody looking to sell to sell through them, you wont find any better!!

Date of experience: December 11, 2024

AF
5 out of 5 stars

Elizabeth Cooke was excellent

Elizabeth Cooke was excellent at keeping us updated about a long and complicated chain, and went out of her way to get updates from various relevant parties.

Date of experience: December 10, 2024

WM
1 out of 5 stars

Do not use this company

Do not use this company, was advised on the phone to hand back a property I needed to hand the keys back on the day and fill out a moving house form, complete the form on the day and everything was fine no issues in the office, few weeks later because they didn’t inform the landlord of me moving out they are deciding to keep the deposit for not giving them written notice after I was told this was not needed and I was to just hand the keys in on the day. Moving in inventory was all good same as the moving out inventory but yet I still got charged Β£92 for gardening. It’s actually laughable Β£700 down due to lack of communication and miss information in there office.

Date of experience: December 10, 2024

JS
5 out of 5 stars

THANK YOU SO MUCH KAREN MARIEJEWKO

Many thanks Karen for your help and kindness Karen went above and beyondto help me with the saleShe kept me updated every step of the way Her service to me was second to none Thank You Karen

Date of experience: December 7, 2024

JT
5 out of 5 stars

Great service.

We have recently sold our property via Kendalls @ Wakefield. Our allocated agents, Shireen and Catherine dealt with a difficult sale very professionally and were always on hand to offer help and assistance. The fee was very attractive. A first sale fell through due to the purchasers home developing an issue, but a new buyer was found and the sale proceeded without any issues. Well done.

Date of experience: December 6, 2024

LS
5 out of 5 stars

Excellent service from richard kendal…

Excellent service from richard kendal from start to finish always phoning with updates and tjankyou to karen Marijewko would defiantly use again

Date of experience: December 5, 2024

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