Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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richardkendall.co.uk861 total • Write a review
US
We used Richard Kendall’s to sell a property which is nearing completion. We have been extremely satisfied with the professional, friendly and helpful communications and services provided by Karen Marijewko. Karen kept things moving along and updated us regularly.
Date of experience: March 7, 2025
Karen has been the most caring and helpful person throughout the selling of my property! Nothing has been too much trouble! A person who has done the job and more! I would recommend her & Richard Kendall.
Date of experience: March 6, 2025
Excellent service and patience from Donna and Joanne highly recommended
Date of experience: March 4, 2025
Our experience was great. Kelly was amazing throughout the process which helped me reduce my stress levels a little bit. She is always an email away if I need anything even if its something daft.
Date of experience: March 4, 2025
US
Amber was absolutely amazing! Constant weekly check ins to keep me updated. She would help reassure me if I didn’t understand something and she would chase solicitors to ensure the process was all going smoothly. Lovely to chat to and I can confirm I’ll miss our weekly catch ups! Thank you again Amber! You’re the best!
Date of experience: March 1, 2025
US
Very happy with my experience from Richard Kendell agents. Alannah Kelly who took care of my renting process was very supportive and kind, having time to attend to every little request was everything to us. Thank you so much Alannah and Richard Kendall for finding me a nice place to live.
Date of experience: February 27, 2025
Karen Marijewko, senior property consultant at Richard Kendalls, was most knowledgeable and proactive in my purchase of a house bought through Richard Kendalls. Not only was she proactive in the purchase of my 'new' house she was very much involved in the sale of a house that I needed to sell to enable me to purchase the said house and kept me informed about events. She was in fact far better than the other estate agents involved in the sale, quick to do things and more knowledgeable. Karen was also very pleasant. It was a good experience.
Date of experience: February 26, 2025
Our recent extended chain sale/purchase was one of the most unpleasant experiences of my life, Karen Marijewko helped ease the pain of this as our representative at Richard kendal . She chased down issues with vigour and tenacity, If Senior Mgmt at RK get to see this, I have no idea what you pay karen, but its not enough, If I were you I would not be wanting her to leave my organisation at any cost. She chased issues rapaciously and demolished obstacles at every Turn. A credit.
Date of experience: February 26, 2025
Alice Duckett was extremely helpful in managing the process of finding me a new tennant. It is particularly important that I can trust in her support, as I live abroad. Thank you Alice.
Date of experience: February 25, 2025
