Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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We would both like to praise Liz C for the incredibly professional and caring service we received from her during our house sale. We have moved with Richard Kendall before and so it was not a difficult decision to use them again. Liz was constanly updating the progress of not only our house sale but how the rest of the chain was working. It has been a particularly difficult time for a number of reasons but Liz has worked tirelessly, conscientiously but always cheerfully. She is an absolute credit to the firm. Thank you. C and K
Date of experience: February 22, 2025
Another positive vote for Liz Cooke and the team at Wakefield. Liz did all she could to help us dealing with a house purchase for my elderly mother. She was professional at all times and always returned calls and chased issues on our behalf. If you are looking to sell a property I would highly recommend.
Date of experience: February 22, 2025
Leah was excellent. Always available and proactively keeping me in touch with progress. My buyers also sang her praises. So thank you for a job well done.
Date of experience: February 21, 2025
US
Elizabeth Cooke was great in aiding my brother and I sell our late father's property, at such a stressful time. Liz was communicating with us throughout and chased things between solicitors to make the process easier for us. Thank you!
Date of experience: February 21, 2025
Richard Kendall were excellent from start to finish, especially Elizabeth Cooke who managed the sale very professionally and kept information flowing throughout, an excellent service all round
Date of experience: February 21, 2025
From start to finish Leah has been amazing every step of the way, without fail I was contacted weekly with updates, she helped me so much, everytime I rang Leah she would always help me the best she could! Right through to completion she has been amazing! Without the help of Leah the process would have been so much more stressful, Thankyou so much!
Date of experience: February 21, 2025
US
Selling a property through Richard Kendall, was a very pleasant experience for ourselves, they were very professional throughout the whole process of marketing the property, dealing with viewings and keeping us fully up to date with feedback from perspective buyers. Karen Marijewko property consultant who managed this sale was absolutely professional, helpful and well knowledgeable in her role. Keeping us fully updated on a weekly basis of the sale progression as well as informing ourselves on the progression of the solicitors and prospective buyers. I would highly recommend anybody who is selling a property to use Richard Kendalls.
Date of experience: February 19, 2025
My experience with Richard Kendall estate agent was very positive. I was kept updated and informed all along the process of selling my property. Elizabeth Cooke managed the sale and she was excellent at providing timely phone calls and emails to keep me informed of the whole process. The staff were friendly and easy to deal with. I highly recommend them and Elizabeth.
Date of experience: February 19, 2025
Alice Duckett from Richard Kendall`s let a house in under a month from the previous tenant leaving. As agents they have been excellent over the previous nine year occupancy. Alice was so professional in keeping us updated with viewings and applications from new tenants and nothing was too much trouble to her. I would have no hesitation in recommending Richard Kendall`s and their very professional agency to anyone.
Date of experience: February 19, 2025
