Rhenus Home Delivery UK Reviews

Delivered earlier than first informed, but i asked for it to be left at my neighbour as I couldn't be home at the new time. This was done and all good service. Thank you.

I was kept well informed from the time of order through to delivery. A time slot was given which allowed me to plan my day and this was even brought forward. Delivered promptly with care.

Delivery people on time and put where I asked them to

Delivery men polite and helpful. 5 star service

Helpful and polite delivery staff

Excellent from start to finish - delivered when they said they would!

Excellent delivery team from the 2 hour window 24 hrs before delivery to the call from the van 15mins before arrival meant I was ready & waiting for them. 2 delivery men friendly & places items exactly where I wanted them in the house quickly & efficiently with no fuss & above all no damage to my property or the items being delivered.

Great communication, email and call to inform us of the delivery time. Polite and helpful delivery team.

Quick and efficient crew. I was kept informed of date and time every day.

Brilliant service delivered on time and to the room required very friendly service

Fantastic communication, very helpful and obliging couriers. Highly recommend.

Contacted a few times via emails and whatsup about delivery time.Just before arriving gave a call.

Good communication with nice delivery drivers.

Delivery on time, polite staff, good communication

Really efficient and very polite delivery guys. Had to negotiate a narrow path at the side of the house and were brilliant. Would recommend.

Very friendly guys. Couldn't have been more helpful.

Really nice guys, very prompt & polite. Sadly the biggest box was left on my driveway outside as it was too big to get through the standard size front door. The other boxes were carried through the house, despite me asking if their footwear was clean I then had to scrub my carpet as mud was deposited at various intervals. I appreciate this was a delivery, maybe a little help unpacking the massive box would have been good. Overall I’d use this service again but would need to check with the company I ordered with to ensure not experiencing the same problem again.

Reliable company, give regular updates on delivery times by text or email and driver calls when nearby. Friendly drivers

I am being spammed with automated messages and emails asking me to set a delivery date for the delivery of my item, but I have already set this date. I set it using the link in the very first email sent to me. I cannot re set a date. I click the link and it says 'Planned date sent'. It has been impossible to contact a human being at this company to resolve this issue. The whatsapp number always connects to an automated chatbot (despite saying the chatbot is only in use outside of operating hours - yeah, that's a lie). The whatsapp chatbot only spits out a series of prewritten answers - there is no option to relay to it that there is a bug with setting the delivery date. The emails are not monitored and automated. The text messages are non replyable shortcode. I have filled out two contact forms on the website two days in a row and gotten no responses from a human being. At this point I have no idea if my item will be delivered. I shall not be buying anything that uses this sorry excuse for a company as delivery courier again.