10 months ago
Such a helpful polite guy and knowledgeable
10 months ago
The engineer came at the agreed time, was polite and considerate and did a good job fixing our washing machine.
10 months ago
Quick efficient repair and some helpful advice.
From my first call your staff have been very helpful. Both engineers that called were very professional. The repair was carried out successfully and the engineer cleaned up before he left.
The engineer was very professional, knowledgeable and helpful. He completed the job at high standards.
Timely, polite, effective, what's not to like!
very happy with the service. engineer called when 2 mins away and explained the repair in detsil
The engineer was very prompt with sorting the problem out.
Thorough inspection and fix
I was unable to be at home when the enginner 'Dan' came to fix my microwave/oven . My friend Alice was here and was amazed at how he just got on with the job, polite, and was talking his way through what he was going to do. Dan had also rung my phone 15/20mins before he arrived so Alice was here to let him in. Just wanted to say from start to finish it was an easy process to getting my microwave/oven fixed. Thank you again, Annika Farrow
Booking a repair was easy and efficient. The engineer was punctual, quick and helpful. The issue has been solved.
Service person was about to leave claiming drainingboard had dropped making washing machine impossible to pull out! This was after I had waited a week for repair! I moved everything off the worktop alongside the draining board. He pulled out dishwasher then Washing Machine which needed a new motor, it's almost 20 years old but insured with Domestic & General. Old motor was left in the kitchen as too expensive for them to dispose of! Washing Machine & Dishwasher were left in the middle of the kitchen! I had to call someone out to put them back for me Saturday Morning. The repair company were not at all bothered as if it was normal practice. The old motor was apparently my property & I had to dispose of it. I am not impressed!'
The engineer was thorough, and showed alot of patience while trying to discover the problem. It was a great experience, he really went the extra mile!
no problem booking, on time and problems dealt with. Old door left for us to dispose of being only problem
Timely arrival, pleasant attitude, good worker and got the job done efficiently
Quick in and out job completed in a short time. Hob now back to normal
The engineer arrived as he advised, knew what the problem was and fixed it without delay. He also kindly gave some advice which was appreciated. A charming efficient engineer.
Understood what was wrong and fixed it instantly.
Engineer was great and repaired the dishwasher
Came in to perform dishwasher repair. Job done well in a timely manner. Clean work with appliance refitted correctly. All good.
Punctual friendly good service
Good attitude and quick response
Really helpful and solved the issues we were facing with our washing machine! Thank you!
Based on analysis of 10 reviews rated 1-2 stars for Respond Services
“He could do with customer service training”
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Respond Services is a review platform that enables businesses to collect and manage customer feedback effectively. The company provides tools and services designed to help organizations enhance their online reputation through authentic customer reviews. By facilitating transparent interactions between consumers and businesses, Respond Services aims to empower companies to understand customer experiences and improve service delivery. The target market for Respond Services includes businesses of various sizes seeking to build trust and credibility in their industries. By leveraging customer insights, companies can make informed decisions that drive customer satisfaction and loyalty. The platform supports businesses in engaging with their audience, promoting positive reviews, and addressing concerns to foster a better overall customer experience. For more information, visit www.respondservices.co.uk.
Respond Services receives overwhelmingly positive feedback, with many reviewers praising the engineers for their professionalism, politeness, and efficiency. Customers appreciate the prompt arrival times, often noting that engineers communicate well about their schedules and complete repairs quickly, sometimes in as little as 20 minutes. The staff's knowledge and ability to explain the repair process also stand out, contributing to a high level of customer satisfaction. However, a few reviews mention delays in scheduling, with some customers experiencing longer wait times before an engineer could arrive. Despite these minor complaints, the overall sentiment remains highly favorable, highlighting the company's commitment to quality service. Overall, Respond Services is regarded as a reliable choice for appliance repairs.
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