He was excellent
He was excellent , pleasant and knowledgeable and efficient

10 months ago
Such a helpful polite guy and knowledgeable
10 months ago
The engineer came at the agreed time, was polite and considerate and did a good job fixing our washing machine.
10 months ago
Quick efficient repair and some helpful advice.
Good service repaired washing machine with in 7 days,new moter.
Arrived on time. No Fuss. Carried out repair, as far as I know satisfactorily. Not had the time to test it yet but appears to be working ok.
Our engineer was polite, fixed our issue that had reoccurred and providing after care solutions to prevent the issue returning
Very polite nice man.
Quick & efficient repair - engineer was polite & friendly, quickly identified & fixed the fault. Provided advice on how to prevent future issues. All done under the guarantee so no charge. Happy days!
AEG Pete the engineer was amazing
The engineer arrived early, was pleasant, professional, repaired the error quickly, looked over our washer dryer to ensure nothing more needed repair, identified & explained clearly what was doing done during the appointment.
Polite and efficient
Rob phoned ahead to confirm his arrival time. He arrived on time and satisfactorily completed the job in half an hour. He was polite and efficient.
Helpful knowledgeable engineer!
Ashley the engineer could not have been more helpful. The issue isn’t something he was able to fix as the whole unit needs replacing but the report was great and should help me get a replacement from the company I bought it from
On time. Polite and efficient. Changed all parts in our dishwasher that could be causing the issue.
Overall a good experience and the AEG fixed price service is ideal. I would have given 5 stars though repair took 3 visits as did not have spares on the van. Other than that all sorted and would use again.
The service executive is skilful, the repair was done really in a snap. Happy for their service, everything is sorted now
He came on time. Very professional, clean and the most important new his what to do and how to put everything back in its place and gave me professional advice. Thank you
Easy to arrange for a repair. Engineer keeps you informed of when he'll be with you.
Prompt appointment given and we were kept well informed of time slot. Very helpful engineer who answered all our questions. Would have been a 5 star rating but we were very clear when booking the repair that the seals were damaged and we were assured this is included in our policy but the engineer had been given the wrong information and arrived without the necessary parts to complete the job. The parts will be sent in the post.
Communication was excellent, including a phone call from the engineer to say he was on his way. The engineer was friendly and knowledgeable and our freezer was very quickly left in working order.
Based on analysis of 10 reviews rated 1-2 stars for Respond Services
“He could do with customer service training”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Respond Services is a review platform that enables businesses to collect and manage customer feedback effectively. The company provides tools and services designed to help organizations enhance their online reputation through authentic customer reviews. By facilitating transparent interactions between consumers and businesses, Respond Services aims to empower companies to understand customer experiences and improve service delivery. The target market for Respond Services includes businesses of various sizes seeking to build trust and credibility in their industries. By leveraging customer insights, companies can make informed decisions that drive customer satisfaction and loyalty. The platform supports businesses in engaging with their audience, promoting positive reviews, and addressing concerns to foster a better overall customer experience. For more information, visit www.respondservices.co.uk.
Respond Services receives overwhelmingly positive feedback, with many reviewers praising the engineers for their professionalism, politeness, and efficiency. Customers appreciate the prompt arrival times, often noting that engineers communicate well about their schedules and complete repairs quickly, sometimes in as little as 20 minutes. The staff's knowledge and ability to explain the repair process also stand out, contributing to a high level of customer satisfaction. However, a few reviews mention delays in scheduling, with some customers experiencing longer wait times before an engineer could arrive. Despite these minor complaints, the overall sentiment remains highly favorable, highlighting the company's commitment to quality service. Overall, Respond Services is regarded as a reliable choice for appliance repairs.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.