Installation of new reverse osmosisβ¦
Installation of new reverse osmosis water filters, was excellent. All the best π
4.8
Excellent
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for β¬1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
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No description available yet.
Contact info
π
Website
renewellwater.com
All reviews
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Showing 851 - 860 of 996 reviews
AW
Absolutely fantastic company to dealβ¦
Absolutely fantastic company to deal with from enquiry to installation to service one year later, engineer so so sound, really helpful and clean. would definitely recommend
Date of experience: June 1, 2023
KR
Very happy with the installation
Very happy with the installation. The Service Technician was very pleasant and helpful and cleaned up any mess afterwards. I am very pleased with this product.
Date of experience: May 29, 2023
SG
Great customer service Guy
Great customer service Guy. Very knowledgeable and courteous.
Date of experience: May 27, 2023
CC
Drinking water so pure and my hair isβ¦
Drinking water so pure and my hair is so much healthier from the shower filters , there customer service is really good also very friendly , top company ππ½
Date of experience: May 26, 2023
SC
Really happy with the water filter
Really happy with the water filter, saves us a fortune buying bottled water. Once yearly service is easy to set up with the reminders the company send. I would recommend getting a Renewell Water filter to anyone.
Date of experience: May 25, 2023
J
Jean
US
Renewell are a joy to deal from startβ¦
Renewell are a joy to deal from start to finish. The phone staff are super genuinely friendly. Not left on hold like so many businesses, which is a fantastic start. Professional and friendly, Rare.. The man that came to install my system, just the same, so pleasent and efficient, And the Water !!! Well !!! What can I say !!! I feel blessed every day to have safe beautiful water right here on tap. No more going to the well.. and the Tap water is not safe for consumption in this country, due to the fluoridation and the damage it does to the pineal gland etc. I now have my shower filter on aswell. Quite amazing. My children noticed the difference straight away. Our hair has a glow !! Really silky, itβs magical.. thatβs the effect that the chlorine has on the hair, and Mom here does not have red eyes after shower.. all good , all positive.. love it. Thanks Renewell !!!
Date of experience: May 25, 2023
A
Aoife
US
2 years and going strong
2 years with renewall water now and best decision I ever made. Micheal installed our filter and changed it each time, he's so positive and full of life. He's shown me the filters when he changed them both times now and I dunno how anyone would ever drink tap water, it is vile. It makes the water taste 10x better too, everyone of my friends comment on how nice our water is.
Date of experience: May 24, 2023
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