Installation of new reverse osmosis…
Installation of new reverse osmosis water filters, was excellent. All the best 👍
4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
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Website
renewellwater.com
All reviews
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Showing 841 - 850 of 996 reviews
GM
I am a customer of Renewell Water for 14 years
I am a customer of Renewell Water for many years but I moved house and immediately missed my reverse osmosis system. I recently purchased a reverse osmosis system and a hydrogen water generator from Renewell. The company are extremely easy to deal with, always answer calls and have a huge amount of knowledge about all things to do with water. What made me go back to them? Because I have been a customer for many many years and I have a lot of experience dealing with the company when they come once a year to service the system. They are always friendly and upbeat and positive. The other thing I like is that the system itself only needs servicing once a year. I would highly recommend them. I am using the hydrogen water generator for about a week now so it is early days but the benefits of hydrogen water are meant to be amazing. It tastes lovely. I am delighted with this company and would advise you to speak to them about your water concerns. You will not be disappointed.
Date of experience: June 9, 2023
HM
Fayzel was such a nice guy
Fayzel was such a nice guy, punctual and good compay
Date of experience: June 8, 2023
FC
Company were excellent to deal with
Company were excellent to deal with and instatlation was carried out by Fizel who was a gentleman.
Date of experience: June 7, 2023
MB
Fab service and great water
Fab service and great water! I wouldn’t be without it.
Date of experience: June 5, 2023
C
Caroline
US
Great experience, start to finish
Sales rep, Stephen, was knowledgeable, honest and a pleasure to deal with. Install tech, Fizel, was punctual and friendly. The space for the unit was tricky, he talked me thru options and allowed me time to consider, which ultimately meant I was a happy customer - I'm sure Fizel had to take a shortly lunchbreak that day as a result, but he was so kind and did not begrudge the extra time he had to take for my job. Huge thanks!
Date of experience: June 4, 2023
DO
We had our annual service done by…
We had our annual service done by Nuchael a few weeks ago… excellent product and excellent service
Date of experience: June 4, 2023
AA
AM Azing
US
Excellent service
Excellent service. Came when they said they would, sent a reminder the day before and the technician sent a text 15 mins before he arrived. Keith was the technician who installed the system, the job was completed really quickly and everything was very neat and tidy. Keith was happy to answer all my questions and offered advise and information. There is a huge difference to the quality of my water. Brilliant company, from sales to customer service through to installation & actual product, I couldn’t be happier.
Date of experience: June 2, 2023
LF
The kit supplied matched our unit…
The kit supplied matched our unit exactly. The instructions were clear and concise.
Date of experience: June 2, 2023
dm
I am very pleased with this company
I am very pleased with this company. The guy who install the equipment was friendly and professional. I would recommend Renewell water to my family and friends.
Date of experience: June 1, 2023
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