Installation of new reverse osmosis…
Installation of new reverse osmosis water filters, was excellent. All the best 👍
4.8
Excellent
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
Information provided by various external sources
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Contact info
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Website
renewellwater.com
All reviews
1,000 total • Write a review
Showing 821 - 830 of 996 reviews
S
Simon
US
The service engineer was absolutely…
The service engineer was absolutely brilliant and explained everything that he was doing while passing on some tips and talking through commonly asked questions. A really nice guy who is passionate about the work he does. 10/10
Date of experience: June 26, 2023
c
customer
US
Fantastic service
I have had the renewal water filtration system in for many years and find it invaluable. I got a friendly reminder about my system service which was great as it could have lapsed. The company gave me a prompt appointment the same week. The engineer was very friendly, helpful and efficient. I love renewal water. It's local and a family business. The staff are helpful friendly and down to earth. I would highly recommend this company.a
Date of experience: June 26, 2023
TN
A brilliant company .Very friendly and…
A brilliant company .Very friendly and helpful staff over a phone call. Very reliable and excellent service.Never any problems with my filtered tap water system and serviced by very friendly staff. I would highly recommend this company.
Date of experience: June 26, 2023
SD
excellent service from sales to…
excellent service from sales to installation. Very happy with drinking water
Date of experience: June 25, 2023
do
Great sales staff whom provide good…
Great sales staff whom provide good honest advice. Install technician was on time and very neat work .gave demo of system and advised on service options.
Date of experience: June 23, 2023
DH
Great system
Third year using this excellent system. Efficient and friendly service. Prompt response to all enquiries. Polite and friendly technician. Highly recommended
Date of experience: June 19, 2023
MC
Punctual and Pleasant
The technician was very punctual, which was a good start, He was also very pleasant to deal with. He explained everything very clearly at the end of his visit. He was also a very tidy worker.
Date of experience: June 19, 2023
Ml
Have to say its a great service arrived…
Have to say its a great service arrived at the time they said they be there at
Date of experience: June 17, 2023
BC
Efficient service
Efficient service, on time with a technician who took plenty time to do the job properly.
Date of experience: June 17, 2023
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