Installation of new reverse osmosis…
Installation of new reverse osmosis water filters, was excellent. All the best 👍
4.8
Excellent
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
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Website
renewellwater.com
All reviews
1,000 total • Write a review
Showing 811 - 820 of 996 reviews
GM
The difference is unreal
Cannot believe the difference in the water in my shower since I've had the filter installed. My hair is way softer, and my skin is loving it too. Why did I nit do this years ago.
Date of experience: July 8, 2023
MK
My experience was great from the office…
My experience was great from the office to the technician.
Date of experience: July 7, 2023
TJ
T Jack
US
Great company and superb employee!
Michael changed the filters and checked the system thoroughly before he left as he always does. Michael’s attitude and professionalism is one of the reasons why we invest in Renewell Water. Thanks Michael and thanks Renewell for ensuring we get pure drinking water!
Date of experience: July 6, 2023
MT
All staff extremely knowledgeable
All staff extremely knowledgeable Highly efficient Tidy workmen Difference in the water if amazing
Date of experience: July 3, 2023
AC
Such a nice company to do business with
Such a nice company to do business with. Everyone from office staff to the engineers always helpful and available to answer questions.
Date of experience: July 1, 2023
VC
Renewell Water were excellent to deal…
Renewell Water were excellent to deal with. They were very efficient in organising the installation of the Filtration system in my home. Their representative arrived exactly when expected. He was very polite and did a great job without any mess. We would have no hesitation whatsoever in recommending Renewell to anyone looking for clear clean drinking water.
Date of experience: June 30, 2023
GF
Just had our renewell water filter…
Just had our renewell water filter serviced and sanitised and new filters replaced the representative arrived on time and the whole process took 25 to 30 minutes The representative was very helpful and explained how it all works Overall experience was excellent Gerry Farrell Galway
Date of experience: June 30, 2023
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